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Our clients tell us that they turn to STRATMOR because we offer a combination of skills and capabilities that are simply not available from other industry advisory and consulting firms. These skills and capabilities include:
- Ownership and exclusive access to the industry's most comprehensive and timely performance database.
As partner with the Mortgage Bankers Association in the MBA/STRATMOR Peer Group Roundtables Benchmarking Program, we have exclusive access to the industry's most comprehensive and accurate lender performance data base. Virtually all of our primary consulting specialties are driven by this data.
- A broad strategic perspective of the mortgage industry.
Our unequaled access to industry data, ongoing contact with senior executives at both lenders and industry vendors, coupled with the practical, "in-the-trenches" knowledge we have acquired through over 300 diverse consulting assignments over the past 10 years enables us to see the "big picture" as it will likely affect each of our clients.
- The ability to support clients from strategy development through implementation.
Where many lenders fall down is in the implementation of strategy through major action plans. Whether involving marketing, sales, back office operations, technology or other key business activities, many lenders lack the project design and management skills necessary to effectively bring key action plans "on-line" in timely fashion and "within-budget." Our combination of strategy development skills, operational "know-how" and broad project management experience enables us assist clients beyond just strategy development.
- Superb financial modeling and analytical skills. Across virtually all of our consulting specialties we are called upon to build financial models to project lender performance and evaluate new action plans; or, to analyze the data that is generated by our Peer Group Roundtables Program, proprietary client-sponsored surveys and data derived from other industry or governmental sources.
- In-depth knowledge of mortgage processes and "best practices."
Our comprehensive in-depth knowledge of the mortgage business enables us to "hit-the-ground-running" for most client assignments. While we sometimes need to be educated about a client (and we often know quite a lot about even a new client if they participate in our Peer Group Roundtables Benchmarking Program), we don't need to enroll in "Mortgage Banking 101" on our client's nickel. And because we consult for so many mortgage banking clients, large and small, we know the industry's "best practices" subject, of course, to considerations of client confidentiality.
- A deep understanding of mortgage information technology.
A shockingly high percentage of large-scale IT development projects --- including new LOS procurement --- undertaken by mortgage lenders fail badly to meet management's expectations. Research has shown that these failures largely result from upfront mistakes made in defining the business requirements to be addressed by IT solutions, in procuring IT solutions from third-party vendors and, finally, managing the internal implementation processes. Our deep understanding of mortgage processes, vendor capabilities and what it takes to both to manage the implementation of new technology and build a capable internal IT organization has enabled us to build a successful record of helping lenders avoid technology failures.
- Expertise in direct lending and data-base marketing.
Since the refinance boom of 1998, STRATMOR has been at the forefront of the industry in helping lenders design and implement consumer direct lending and customer retention programs. Included here are both the marketing and operational elements of such programs aimed at generating quality leads, converting leads to applications, cross-selling and achieving high "pull-though" and borrower satisfaction.
- Access to top mortgage industry executives.
Our data and information programs coupled with our consulting practice has enabled us to establish close and trusting relationships with senior executives at lenders large and small and across the industry's top vendors and mortgage services providers. It's easy for us to contact such senior people when we have a question or want to discuss and idea; or, to informally find out whether they might have an interest in a sell or buy-side M&A transaction.
- Industry leading survey skills.
Within the relatively small community of mortgage banking, conducting successful surveys clearly requires thoughtful survey design and analytic skills. But even a well-designed survey can be useless if the response rate from targeted respondents is low. Over the past 5 years, STRATMOR has demonstrated both its ability to design surveys and, because of its relationships with so many lenders, to achieve good response rates.
- A low cost business model.
Because of our lean organization and low overhead, STRATMOR is able to deliver its consulting services at relatively low fees. This results in a compelling value proposition: for our clients: Attractive consulting fees combined with exceptional mortgage experience and consulting skills.
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