How does our company's performance compare with other lenders? What can and should we be doing to improve performance?

CEOs should constantly be asking these questions of senior management. But answering them is generally not easy. To answer the first requires access to comprehensive, objective, reliable and reasonably current performance data for other companies  --- so-called "benchmarking data." To answer the second, requires knowledge of the underlying operating practices that explain performance differences; in particular, those "best practices" that account for superior performance. And adding to the difficulty in getting credible answers is the frequent reluctance of senior management in many companies to put themselves under the microscope and risk "looking bad."

Using our industry leading MBA/STRATMOR Peer Group Program benchmarking data, STRATMOR Group can help clients shed a bright light on how their recent performance --- in sales, marketing, and back room operations --- compares with both similar companies and companies belonging to other industry segments. Along literally hundreds of performance metrics, we can tell clients whether their performance is in the first, second, third or bottom quartile of competitive performance. And by knowing where performance is lagging, we can then focus our efforts on: first, pinpointing the causes of performance shortfalls; and, second, identifying actions that will improve performance.  Finally, if called upon, we can lead or be a part of the project team formed by a lender to implement agreed-upon solutions. 

For more information about our Performance Benchmarking and Operational Reviews services, contact us today.