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Strategies

Some Things Never Change: Supply and Demand, Unintended Consequences and Cash Is King

This spring, STRATMOR conducted five workshops for more than 200 industry executives — just as the COVID-19 pandemic roiled the mortgage industry with extreme ...
Full Article
three knots representing three things that don't change in mortgage business
June 2020
Strategies

Creating a Customer-Centric Culture in a Brave New World

There’s a famous quotation from Socrates about change that speaks to where business, and the mortgage industry in particular, is today: “The secret of ...
Full Article
Businessman's hands open palms with customer service word descriptions
May 2020
Strategies

Walking the Tightrope: Servicing Through COVID-19

As the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big hit ...
Full Article
businessman on a tightrope over a stormy sky below with a lighter sky showing above
April 2020
Strategies

Pipelines and Pandemic: Managing Through the Virus-Driven Storm

There’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. Even as the Fed cut its benchmark interest rate ...
Full Article
mortgage lender pulling open calm sea curtain covered dark stormy ocean background
March 2020
Strategies

What I Learned About Passion, Purpose and Persistence in Santorini, Greece

In 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed with ...
Full Article
coastline and village in Santorini, Greece
November 2019
Strategies

Translating the Customer Experience Vision From Leadership to Loan Officer

I often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” or ...
Full Article
Woman shaking hands across the table with man while three others watch illustrating article Translating Vision From Leadership to LO
November 2019

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