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Strategies

Translating the Customer Experience Vision From Leadership to Loan Officer

I often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” or ...

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Woman shaking hands across the table with man while three others watch illustrating article Translating Vision From Leadership to LO

November 2019

Strategies

Use Customer Satisfaction Data to Measure Technology Strategy Success

The mortgage industry has been consistent the last several years — consistently experiencing higher loan costs, and lower productivity. This is not exactly the ...

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May 2019

Strategies

Strategies for Mortgage Lenders to Maintain Profitability

Recently, STRATMOR Senior Partner Garth Graham concluded a presentation by asking the audience to vote on which of three songs from the 1990s best ...

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a light bulb with smal images of technology and business icons floating around it illustrating strategies for mortgage lenders to maintain profitability

February 2019

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Translating the Customer Experience Vision From Leadership to Loan Officer

Use Customer Satisfaction Data to Measure Technology Strategy Success

Strategies for Mortgage Lenders to Maintain Profitability

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