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Strategies

People, Productivity and Compensation: 2021 Mortgage Ops Challenges

In February, I had the privilege of facilitating two “deep dive” Operations Workshops with a total of 120 operations executives representing 49 different mortgage ...
Mortgage lenders discuss key issues and challenges in the mortgage market as the industry transition to a new normal.
CX

Navigating Last-Minute Loan Process Volatility

It’s March … again. This week marks one year since I filled out my first-ever 100 percent accurate NCAA Basketball Tournament bracket — I ...
four guys enjoying basketball game on television
Digital Mortgage

Digital Rising: The Mortgage World According to Garth

People who know me know that I travel a lot (or used to…).  If it’s not going with my wife to see one of our ...
mortgage lender experiences rise of digital mortgage
CX

Long Cycle Times and the Borrower Experience

While the past year has been a gift of high volume for the mortgage industry, it has also been a source of frustration to ...
Busy mortgage originator in office, masked
Strategies

Bottle the Magic: Three Lessons for Mortgage Lenders to Help Soften the Landing

For mortgage bankers, 2020 was the “party for the ages.” National origination volume expanded by somewhere between 60 and 90 percent, depending upon how ...
Genie magic lamp with smoke rising
CX

How Can Originators Ensure a Profitable 2021?

It seems that when it rains, it pours. After wrapping up a banner year in 2020, the mortgage industry is showing few signs of ...
mortgage borrower talks to loan office on laptop call

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