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CX

Fresh Ideas for LOs Looking for Better Results in 2024

At least once a year, usually around Groundhog Day, I think about the enduring comedic genius of Bill Murray and how I should find ...
Mortgage lenders can't keep doing the same things and expect a different outcome. Fresh habits can help smooth the process for borrowers this year.
Strategies

The Moral of the 2023 Mortgage Industry Story

Last month, we brought you some of the most important lessons our STRATMOR Group advisors uncovered in their work over the past year. As ...
Reviewing the plot and moral of each story from the mortgage industry in 2023 and providing key takeaways can positively influence lender behavior in the world of mortgage lending.
CX

What Are Top-Tier Originators Doing to “Wow” Their Borrowers?

I recently drove past a little Greek restaurant that I used to patronize from time to time. It was good, but it wasn’t great ...
Grab a hot cocoa and lean in to hear “A Tale of Five Testimonials” and learn what top-tier LOs are doing to create “wow” experiences for their borrowers.
Strategies

Lessons Learned in a Down Mortgage Market

The mortgage industry goes through cycles. If you’ve been in the business for more than a minute you know this up-down-skyrocket-scrambling-to-make-ends-meet thing is to ...
2022 and 2023 were a rollercoaster ride for the mortgage industry. STRATMOR experts share the lessons they've learned as a result.
CX

Top Three CX Lessons That Will Drive Success in 2024

I recently got to watch my four-year-old daughter, dressed up as a turkey, sing songs about Thanksgiving with all her little turkey classmates. I ...
The time school children spend to learn songs for a pageant shows the importance of learning from the lessons of mortgage industry downturn.
Servicing, Strategies

Maximizing Lender Profitability: Transferring the Servicing Asset

In today’s market, mortgage lenders are facing a challenge: they are not making enough money on originations to sustain their organizations. When your company ...
Mortgage lenders have a choice to keep servicing or transfer the servicing to a servicing provider.

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