MortgageSAT 2018 Best-in-Class Lender Awards

Recognizing the Best

The MortgageSAT Best-in-Class Lender Award recognizes only those MortgageSAT lenders who have received outstanding ratings from the borrowers they served in 2018. The Best-in-Class Award serves as a stamp of excellence and quality, and to be a MortgageSAT Best-in-Class lender is to be among the elite. The awards, presented annually, go to the top performing lenders in six categories:

  • Overall Borrower Satisfaction
  • Net Promoter Score
  • Loan Officer
  • Application Process
  • Processors
  • Loan Products

Award qualifications are based on the previous year’s results and scores. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a satisfaction score in the top ten percent of a given category.

2018 Winners

MortgageSAT Best-in-Class Lender Awards

 

Company Category
Quicken Loans Overall Satisfaction
Certainty Homes NPS
Universal Lending Home Loans Loan Officer
CU Home Mortgage Solutions Loan Products
PrimeLending Application Process
Guild Mortgage Costs
“We believe that customer satisfaction is a vitally important responsibility, as well as a key driver of Guild’s growth. We look forward to gaining customer experience insights from STRATMOR’s MortgageSAT – Servicing program – as we have for the original origination program – to help us continue to innovate and deliver service excellence.”— Mary Ann McGarry, Guild Mortgage