MortgageSAT 2018 Best-in-Class Lender Awards
Recognizing the Best
The MortgageSAT Best-in-Class Lender Award recognizes only those MortgageSAT lenders who have received outstanding ratings from the borrowers they served in 2018. The Best-in-Class Award serves as a stamp of excellence and quality, and to be a MortgageSAT Best-in-Class lender is to be among the elite. The awards, presented annually, go to the top performing lenders in six categories:
- Overall Borrower Satisfaction
- Net Promoter Score
- Loan Officer
- Application Process
- Processors
- Loan Products
Award qualifications are based on the previous year’s results and scores. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a satisfaction score in the top ten percent of a given category.
2018 Winners
MortgageSAT Best-in-Class Lender Awards
| Company | Category | |
|---|---|---|
 |
Quicken Loans | Overall Satisfaction |
 |
Certainty Homes | NPS |
 |
Universal Lending Home Loans | Loan Officer |
 |
CU Home Mortgage Solutions | Loan Products |
 |
PrimeLending | Application Process |
 |
Guild Mortgage | Costs |
“We believe that customer satisfaction is a vitally important responsibility, as well as a key driver of Guild’s growth. We look forward to gaining customer experience insights from STRATMOR’s MortgageSAT – Servicing program – as we have for the original origination program – to help us continue to innovate and deliver service excellence.”— Mary Ann McGarry, Guild Mortgage