STRATMOR Group’s MortgageSAT Borrower Satisfaction Program Named 2018 Innovation Award Winner by Progress in Lending Association


  • MortgageSAT Borrower Satisfaction Program receives a 2018 Innovation Award from the Progress in Lending Association. Annually, the award recognizes the top mortgage technology innovations of the previous 12 months.
  • MortgageSAT combines actionable business intelligence based on borrower feedback with the largest National Benchmark for borrower satisfaction.
  • Progress in Lending Chairman and Founder Anthony Garritano says that with the MortgageSAT tool, MortgageSAT, STRATMOR has led the way to fundamental change the way lenders manage and apply borrower feedback.”

GREENWOOD VILLAGE, CO. — April 17, 2018 — MortgageSAT, STRATMOR Group’s Borrower Satisfaction Program, was named a recipient of the Progress in Lending Association’s 2018 Innovation Award. The award, which recognizes industry-changing innovations in the mortgage space was presented Sunday, April 15 at an event held during the Mortgage Banker Association’s Technology Solutions Conference in Detroit.

“It is an honor to have our MortgageSAT program named one of the top mortgage industry innovations for 2018,” says Lisa Springer, CEO of STRATMOR Group. “MortgageSAT’s unique ability to provide actionable business intelligence based on borrower insights, combined with our industry-largest National Benchmark for borrower satisfaction, is a one-two punch that also has propelled our clients to ‘best in class’ status on J.D. Power’s Annual Satisfaction Rankings.”

MortgageSAT is the mortgage industry’s first and only borrower satisfaction measurement tool to score satisfaction at all levels of the organization for Retail, Consumer Direct and Broker production and also measures satisfaction based on the borrower’s servicing experience. Lenders who participate in the MortgageSAT Program have access to borrower satisfaction analyses from across the origination process, including details at the regional, branch, and loan officer level to details on back office personnel and the fulfillment process.

“For many years, mortgage lenders have struggled to capture actionable feedback from borrowers by means of post-closing email or closing-table-completed surveys, says Anthony Garritano, Chairman and Founder of the Progress in Lending Association. “By means of its powerful borrower satisfaction management tool, MortgageSAT, STRATMOR has led the way to fundamental change the way lenders manage and apply borrower feedback.”

MortgageSAT is unique in its ability to score not just the loan officer, but the processor, underwriter and closer as well. “Many MortgageSAT clients tie their employee reviews and, in some cases, compensation to these scores,” says Mike Seminari, director of the MortgageSAT program. “When everyone’s performance review includes a measure of their contribution to borrower satisfaction, a borrower-centric culture is fostered that is aligned with the emerging competitive paradigm of optimizing the borrower experience.”

PROGRESS in Lending’s Innovations Award recognizes the top mortgage technology innovations during the previous 12 months. Nominations are scored on a weighted scale that takes into account the innovation’s overall industry significance, originality, positive impact on the industry, hard cost and time savings and efficiencies gained as a result of the innovation.

For more information about the MortgageSAT Program please email

For a full list of award recipients, visit the Progress in Lending Association website:

About STRATMOR Group

STRATMOR Group is a leading mortgage industry advisory firm that provides a range of programs and services designed to counsel lender CEOs and senior executives. STRATMOR serves more than 250 companies annually, providing strategies that increase growth and improve profitability in sales, marketing, technology, operations and mergers and acquisitions using comprehensive, propriety data and key insights gained through extensive experience in the mortgage industry. The company is well known for its financial models and its collaboration with the Mortgage Bankers Association in the PGR: MBA and STRATMOR Peer Group Roundtables program. Find out more about STRATMOR on its website at