Mortgage lenders can now access customer experience data in Encompass® for use with STRATMOR Group’s MortgageCX program.
Denver, Colo., – September 11, 2023 – STRATMOR Group, the leading mortgage industry advisor firm that provides a range of programs and services designed to counsel lender CEOs and senior executives, announced today that its Customer Experience strategy program MortgageCX is now integrated with Encompass® by ICE Mortgage Technology™, part of Intercontinental Exchange, Inc. (NYSE: ICE), a leading global provider of data, technology, and market infrastructure.
Through this seamless integration, lenders who utilize MortgageCX as their Customer Experience Strategy program can effortlessly leverage their Encompass loan data to collect borrower’s experience feedback, diagnose areas in need of improvement and enhance their overall customer experience.
MortgageCX is a comprehensive Customer Experience strategy program designed exclusively for the mortgage industry that gives lenders a powerful, one-stop solution to manage all their customer experience needs. It leverages STRATMOR’s advisory expertise by incorporating journey mapping, secret shopping, process design, surveying, peer benchmarking, personalized reporting, and reputation management tools to provide an all-in-one choice to deploy a superior customer experience and ignite revenue growth. The partnership with ICE Mortgage Technology and Encompass lenders will enable access to valuable in-and post-loan process borrower feedback that is automated, accurate and cost-effective directly in the leading loan origination platform.
“STRATMOR Group is excited to provide lenders with a highly-engaging set of diagnostic and prescriptive services for designing world-class borrower experiences through the MortgageCX Program,” says STRATMOR CX Director Mike Seminari. “By using MortgageCX with ICE Mortgage Technology, our mutual lenders can benefit from STRATMOR’s mortgage industry expertise, exclusive peer benchmarking data, and direct, real-time customer feedback to transform their customer experience into ‘best-in-class’ and ignite revenue growth.”
About STRATMOR Group
STRATMOR Group is a leading mortgage industry advisory firm that provides a range of programs and services designed to counsel CEOs and senior executives. STRATMOR serves more than 250 companies annually, providing strategies that increase growth and improve profitability in sales, marketing, technology, operations and mergers and acquisitions. The company leverages comprehensive, propriety data and key insights gained through extensive experience in the mortgage industry. STRATMOR is well known for its financial models and its collaboration with the Mortgage Bankers Association in the PGR: MBA and STRATMOR Peer Group Roundtables Program. Find out more about STRATMOR on its website at www.stratmorgroup.com.
About ICE Mortgage Technology
ICE Mortgage Technology combines technology, data and expertise to help automate the mortgage process, from consumer engagement through loan registration, and every step and task in between. ICE Mortgage Technology is the leading cloud-based loan origination platform provider for the mortgage industry, with solutions that enable lenders to originate more loans, lower origination costs, and reduce the time to close, all while ensuring high levels of compliance, quality and efficiency.
Visit icemortgagetechnology.com or call (877) 355-4362 to learn more.
About Intercontinental Exchange
Intercontinental Exchange, Inc. (NYSE: ICE) is a Fortune 500 company that designs, builds and operates digital networks to connect people to opportunity. We provide financial technology and data services across major asset classes that offer our customers access to mission-critical workflow tools that increase transparency and operational efficiencies. We operate exchanges, including the New York Stock Exchange, and clearing houses that help people invest, raise capital and manage risk across multiple asset classes. Our comprehensive fixed income data services and execution capabilities provide information, analytics and platforms that help our customers capitalize on opportunities and operate more efficiently. At ICE Mortgage Technology, we are transforming and digitizing the U.S. residential mortgage process, from consumer engagement through loan registration. Together, we transform, streamline and automate industries to connect our customers to opportunity.
Trademarks of ICE and/or its affiliates include Intercontinental Exchange, ICE, ICE block design, NYSE and New York Stock Exchange. Information regarding additional trademarks and intellectual property rights of Intercontinental Exchange, Inc. and/or its affiliates is located here. Key Information Documents for certain products covered by the EU Packaged Retail and Insurance-based Investment Products Regulation can be accessed on the relevant exchange website under the heading “Key Information Documents (KIDS).”
Safe Harbor Statement under the Private Securities Litigation Reform Act of 1995 — Statements in this press release regarding ICE’s business that are not historical facts are “forward-looking statements” that involve risks and uncertainties. For a discussion of additional risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see ICE’s Securities and Exchange Commission (SEC) filings, including, but not limited to, the risk factors in ICE’s Annual Report on Form 10-K for the year ended December 31, 2021, as filed with the SEC on February 3, 2022.
Encompass® and the ICE Mortgage Technology logo are trademarks of the entities of ICE Mortgage Technology, Inc.
Media contact:
Lisa Grote, Marketing Director
STRATMOR Group
lisa.grote@stratmorgroup.com
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