Drive More Revenue by Rethinking Your Mortgage Broker Relationships
May 18, 2023
This past weekend, I found myself eating a melting protein bar in a hot, crowded, outdoor venue that smelled vaguely...Read More
Strategic Moves for Long-Game Mortgage Success
April 18, 2023
Have you ever heard this Warren Buffett quotation? "I'm not concerned with the noise because I'm playing the long game."...Read More
Score a CX Victory Over Last-Minute Loan Volatility
March 14, 2023
In a year and an industry when every month seems to produce its own variety of madness, there’s something settling...Read More
How to Preserve Mortgage Borrower Delight on a Bumpy Loan Road
February 17, 2023
As I was turning onto a highway on-ramp the other day, the front left corner of my car dropped and...Read More
How Can Lenders Thrive in a Post-Meltdown Mortgage World?
January 22, 2023
I’ve been binge-watching the final season of The Walking Dead lately and thinking about the crossroads at which the show’s...Read More
The Mortgage Originator’s Wish List: A Lender’s Guide to Giving
December 14, 2022
As we were putting up Christmas decorations this year, I came across a binder filled with Santa letters I had...Read More
How Can Mortgage Originators Improve Their Communications Skills?
November 15, 2022
I heard a loud crash in the kitchen the other day and walked in to find my one-year and three-year-old...Read More
How to Play the Long Game in Mortgage Originations
October 19, 2022
October has long been my favorite month, partly because it’s the season of apple-picking, pumpkin spiced donuts and trick-or-treating. But...Read More
Customer Experience on the Front Lines: Turning Vision into Action
September 23, 2022
Typing this from 30,000 feet on my fifth flight of the week, I suppose it is only natural that the...Read More
A CX Strategy to Put the Odds Ever in Your Favor
August 17, 2022
When the movie “The Hunger Games” came out back in 2012, I remember thinking to myself, “This is very intriguing....Read More
The LO Survival Kit 2022
July 19, 2022
I often wonder how I would fare on one of those survival shows. It’s exciting and empowering to watch guys...Read More
How Can Originators Empathize with Their Borrowers?
June 20, 2022
Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old...Read More
Employee Engagement and the Customer Experience
May 25, 2022
My stomach lurched. The woman next to me gasped and then held her breath; the man across the aisle from...Read More