STRATMOR is helping mortgage lenders and industry vendors imagine a world where communication is fluid between the two groups and produces effective solutions.

Welcome to the February 2024 Insights Report

Welcome to STRATMOR Insights
Lisa Springer
Sr. Partner, CEO
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Imagine a world where mortgage technology providers are succinctly aligned with the lenders they serve …

Close alignment between our mortgage lenders and the vendors that provide our technology and services would enable our industry to optimize technology spend and keep automation and digital transformation efforts on track. If vendors identify key industry drivers and address real-time lender issues transparently and head-on, and lenders practice “Radical Candor” with these vendors to encourage a culture of innovation and change that moves the needle for our industry, this new world would benefit all. This is the world STRATMOR is striving to achieve. But to do this effectively, we must first overcome challenges for both the lender and vendor as we strive to create this new ecosphere.

In this month’s InFocus article, “Step into Our Office: Couples Therapy for Mortgage Lenders and Tech Vendors,” Senior Advisor Sue Woodard pulls from STRATMOR’s deep well of collective experience and our work with technology vendors through our Solution Provider Advisory (SPA) Program and outlines suggestions from STRATMOR’s experts to help both lenders and vendors unpack the key areas of disconnect.

Another industry relationship that should not be ignored is the one between current lenders and the next big wave of generational borrowers: Gen Z.

In this month’s CX Tip, Customer Experience Director Mike Seminari shares data showing that 72% of Generation Z is on the lookout to become homeowners in the next six years and points out that their buying behaviors are different from the ones current mortgage leaders are used to seeing and asks the question, “What should lenders know about attracting and engaging Gen Z borrowers? Check out “The Next Mortgage Frontier: Attracting and Engaging Gen Z” for Mike’s recommendations, along with tips from ActiveComply’s Gen Z guru, Ally Carty.

Thank you for joining us for the February Insights Report. STRATMOR provides a wide range of advisory services to facilitate, optimize and address the challenges lenders are facing today, including strategy design and implementation, transferring servicing assets, optimizing your customer experience initiatives to get more business, technology procurement and implementation, M&A strategic options, and much more. STRATMOR’s advisory team is available now to discuss these services for 2024. Please contact us directly to learn more.

Step into Our Office: Couples Therapy for Mortgage Lenders and Tech Vendors

I’ve observed for a while the massive disconnect often seen between mortgage lenders and their technology partners, despite good intent from each party and the desire for a mutually beneficial outcome. And much like real-life relationships, some are staying in the partnership purely due to a contractual commitment made but they aren’t exactly happy. Some feel they made a good choice with the partnership, but there are recurring frustrations that seem difficult, if not impossible, to solve: poor communication, issue resolution or not living up to expectations. And sometimes you see a truly positive partnership, not entirely free of challenges, but where there is a healthy manner of resolving difficulties as they arise.

We will unpack the key areas of disconnect that we’ve heard, outline what STRATMOR suggests to both lenders and their technology partners and share examples of how a few tech providers have already taken STRATMOR’s guidance to heart.

More Insights

More Insights
February 2024 Customer Experience

Those of us in the older generations have a choice to make — slowly go extinct or adapt and find new ways to engage younger borrowers. One thing is certain; survival begins with assessing the environment. Our question this month: What should lenders know about attracting and engaging Gen Z borrowers?

February 2024 STRATMOR Studies


STRATMOR Group offers data products and mortgage advisory services to power your performance, including industry-specific studies. Get the data driven advantage!

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