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Servicing, Strategies

Trust the Pass: Choosing the Right Mortgage Subservicing Partner

Every four years, the FIFA World Cup gives us a masterclass in human emotion: agonizing heartbreaks on the pitch, euphoric late-game winners, and a ...
How do mortgage lenders choose the right subservicing partner and ensure that partnership creates value rather than risk?
CX

Has the Mortgage Industry Been Chasing the Wrong CX Metric?

I was talking with a lender recently who proudly shared their Net Promoter Score. It was excellent, well above industry average. Naturally, they felt ...
Are mortgage lenders measuring all the right customer experience metrics to increase revenue?
CX

Protect Your Turf: The AI Battle Starts Now

If you’ve been to a conference in the past few months, you probably noticed that AI is dominating nearly every conversation. It doesn’t seem ...
If mortgage lender AI adoption is outpacing borrower adoption, what does that mean for lenders?
M&A

Mortgage Commercial Diligence Readiness Assessment

Financial statements tell buyers what happened. Commercial diligence helps buyers understand why it happened — and whether those results are likely to continue.  Traditional quality ...
The 10 Questions Sophisticated Buyers Ask Before Investing in a Mortgage
Technology

Mortgage Digital Investment Is Moving Below the Waterline

Yes, this article mentions AI. Before you scroll past it, stick with me. Because what the 2025 STRATMOR Technology Insight® Study (TIS) Digital Innovations ...
The submerged bulk of the iceberg, the processing, closing, and post-closing functions that borrowers never see, is where lenders are now directing their technology investments — and increasingly where AI is making automation newly practical.
CX

The AI Era of Mortgage Trust Has Already Begun

The other night, I caught myself doing something that, even a year ago, would have felt a little unusual. I had a question — ...
What happens when AI becomes a mortgage borrower's most trusted relationship?

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