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Finledger: What Factors Impact Why Consumers Choose to Work with a Lender Again?

In Qualia’s summer 2021 survey of homebuyers, the vast majority of borrowers reported that they leveraged online tools to apply for their mortgage…. According to a recent STRATMOR study, the failure to close a loan on the expected timeframe costs a lender 57 net promoter score (NPS) points. Those results further emphasize the business value of technology that simplifies communication with homebuyers and closing partners. Lenders who invest in connected platforms can provide quicker response times, meet partner expectations, and ultimately improve the home  buying experience.

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