Data-Driven Solutions that Cultivate Change

At STRATMOR, we are passionate about empowering our clients to succeed by utilizing our expertise and guidance to implement winning strategies. We designed our programs to help lenders and their vendor partners do just that. Through our strategic programs, we help clients evaluate their processes and product offerings to uncover blind spots and incorporate meaningful changes that elevate their business.

STRATMOR Programs

MortgageCX — STRATMOR experts work with lenders to build a comprehensive customer experience strategy that starts with a compelling, shared company vision and a well-defined customer journey, and employs voice of customer and voice of employee data collection.

Secret Shopping — A powerful tool that allows a lender to see the business through the eyes of the borrower. It involves hiring highly skilled industry professionals to interact with your loan officers, evaluate your service, and provide you with invaluable, detailed feedback.

Solution Provider Advisory — Designed to connect lenders’ evolving needs and expectations with vendors with the capacity to meet them, we apply our knowledge, experience, data and insights to service providers supporting mortgage lenders.

Would you like to speak to STRATMOR about our strategic programs? Contact us today!

What Our Clients Are Saying

The STRATMOR Group has the competency and discipline to assess current performance metrics relative to industry peers, and the experience to provide thoughtful considerations to maximize your mortgage team's future opportunities.
Andrew Guzzo - Chief Banking Officer and President, Merchants Bank
Absolutely loved our experience with STRATMOR. Every member of the team is knowledgeable, responsive and kind. Every aspect of the project was managed well, and we were delighted with the final results. I honestly can't say enough good things about the team and the service they provide!
Michael Murphy - Product Marketing, Reggora
The STRATMOR Team is highly professional, collaborative, and very responsive. The partnership began with the STRATMOR Team thoroughly understanding our needs, perceived issues, and potential problems. STRATMOR brought expertise to the table at every turn, and their solutions were sound and executable.
John Stocchetti - EVP, Group Head, Mortgage Partnership Finance® Program, FHLB Chicago
Through a fast-paced yet comprehensive dive into our Consumer Direct Division, STRATMOR helped Arvest chart the course to the next level. They understood our technology-minded goals and listened to our customer-focused priorities, to provide a highly actionable strategy document to help us navigate the path to even greater success.
Shawn Karnes - Executive Director, Mortgage Sales and Development, Arvest
Any bank struggling to make mortgage lending work should contact STRATMOR. They can help put together a strategy to improve efficiencies and profitability to make mortgage banking successful. And, if you already have a good mortgage lending team, STRATMOR can help identify ways to take it to the next level.
Paul Peterson - SVP, Director of Mortgage Banking, Glacier Bancorp Inc.

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Data-Driven Solutions that Cultivate Change

STRATMOR Programs

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