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MortgageNewsDaily: Guild deal… do branches have value anymore? STRATMOR on customer service

Yesterday we learned that Bayview Asset Management entered an agreement to acquire all outstanding shares of Guild Holdings (GHLD), which it does not currently own, for $1.3 billion in equity value, taking the company private probably in the 4th quarter. The closing price equates to roughly 1.3 tangible book value. Guild will operate as a privately held entity in partnership with Lakeview Loan Servicing (Bayview’s servicing company). Guild stockholders will receive $20.00 in cash per share of common stock, a 56 percent premium over Guild’s unaffected closing stock price on May 23, 2025 ($12.84) and a 27 percent premium compared to Guild’s tangible book value as of March 31, 2025 ($15.77). The Board plans to authorize a special cash dividend of up to $0.25 per share in 2025, and if the deal does not close in 2025 the company will pay a $0.25 dividend until the deal is closed, contingent on available cash. The dividend payments will not impact the purchase price of $20.00.

This is the second acquisition of a public mortgage originator in the sector in 2025 (Rocket announced in March that is acquiring Mr. Cooper). So, what’s the attraction? “Numerous opportunities to unlock additional customer opportunities, new product offerings, and growth capital to fund expansion and innovation.” For example, historically, Lakeview utilized alternative firms to subservice its loans. Given Guild’s servicing platform and servicing recapture potential, it is possible that Bayview increases the percentage of loans that it services internally.

At this point, “The company’s brand, product and service offerings, and strategic relationships will all remain in place. Guild’s executives and management teams will also remain intact. Guild will continue to operate as an independent entity.”

With $770 billion, Bayview Asset Management is the nation’s second-largest owner of mortgage servicing rights, but Guild is no slouch (having an MSR portfolio of $94.4 billion as of March 31. Bayview’s production arm, Lakeview, ranks 32nd in MSR holdings.

Analysts were quick to slice and dice the numbers. Guild’s MSR Book was valued at $1.3 billion at the end of March, which matches Bayview’s purchase price of $1.3 billion. Is Bayview paying for the MSR value and nothing for originations? Know that MSR values have gone up since the end or Q-1-25, so Guild will most likely write up is MSR valuation at the end of June.

Industry vet James Johnson observes, “It’s interesting that Bayview is paying very little, given its size, for Guild’s origination platform. This is very much like when Stone Point sold Home Point. There was negative value for that TPO origination platform and ultimately the origination platform was given away. In this case, shareholder equity at 3-31-25 was $1.2 billion but Guild had $223 million in goodwill and Intangibles due to the premiums Guild paid for acquisitions over the years. The Tangible Book Value on 3-31-25 was about $977 million. So, Bayview paid about $323 million over Tangible Book… So, Bayview did pay something for the origination platform and goodwill.”

At this point in the business cycle, investors are not placing much value on distributed retail (aka, branch) models. Guild stock, for example, traded at a 20 percent discount to book. There is a sense that branch models have cost structures that are too high compared to other models, especially with middle management and DBAs receiving part of the profits.

STRATMOR’s Garth Graham weighed in, which is valuable given STRATMOR’s role in the mergers and acquisitions going on around the biz. “Guild certainly has been in the news as a successful acquirer of IMBs as they have continued their impressive growth over the past few years. Yesterday, it was news of their sale to Bayview, which completes a cycle of going public in 2020 (to great fanfare) and planning to exit the public markets through this transaction in Q4.

“I have a lot of personal views on this. The first is respect for both entities who happen to be clients of STRATMOR. Both have some ‘wow capabilities’ in their respective areas and a strong history of success, so it will be interesting to see what they can do together.

“Also, I have seen up close how well Guild has executed buy-side M&A and have no doubt they have the skills and the team to be successful with this sell side transaction. And finally, a personal perspective…. I recall my own experience of excitement when my company, mortgage.com, went public during the dot.com boom, followed later by a sense of relief when we were taken private through the sale to ABN AMRO. That was 25 years ago, but the memory is fresh.

“I think the lesson here is that it’s HARD to be a public company in mortgage, which is very cyclical, highly regulated, and very complex for the public markets to understand. When you have a good team (like Guild) the best outcome is probably for them not to have to focus on stock market fluctuations, and instead focus full time on their employees, customers, and their continued growth objectives. While we may no longer be able to track their stock price, I look forward to tracking their continued success. Meanwhile, I will be taking calls and working with lenders who may be the next one to make a strategic move.”


STRATMOR on customer service

In his latest CX Tip, STRATMOR Group’s Customer Experience Director Mike Seminari explores the costly blind spots created by “peak polling”: gathering borrower feedback only during the happiest moments of the loan process. While it may feel good to get positive reviews, this selective timing can mask real pain points that hurt borrower satisfaction and repeat business. Mike shares practical strategies for collecting more balanced feedback that reveals what borrowers truly think, not just what they think when they’re signing closing docs.

Would you like to speak to STRATMOR about our services? Contact us today!

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