Insights Article Library

How Can Peer Comparisons of the Borrower’s Experience Improve Your Bottomline?

Share this...FacebookTwitterLinkedinFor twenty years, the Mortgage Bankers Association (MBA) and STRATMOR Group have jointly conducted the PGR: MBA and STRATMOR Peer Group Roundtables Program ...
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Is This Simple Mistake Costing You $200,000 a Year?

Share this...FacebookTwitterLinkedinSuppose you were given a clear set of instructions to increase your revenue by $200,000 this coming year. You’d take a close look, ...
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Little Things Done Right

Share this...FacebookTwitterLinkedinBy and large, getting the little things right is how mortgage lenders can assure a happy borrower experience, which is why, “Little Things ...
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How Important Is an Initial Checklist?

Share this...FacebookTwitterLinkedinThe number one complaint that borrowers have about the loan process is poor communication. To improve the borrower’s experience and gain better ratings ...
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MortgageSAT and the Borrower Experience

Share this...FacebookTwitterLinkedinA new calculator feature, now available on  the MortgageSAT webpage, enables lenders to calculate the potential additional Retail lending profits that could be ...
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Aligning Back Office Compensation with Achieving a Superior Borrower Experience

Share this...FacebookTwitterLinkedinAt STRATMOR, we believe that the mortgage industry is undergoing a fundamental shift in the competitive landscape whereby delivering a superior, broadly-defined borrower ...
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Do Five-Star Reviews Matter, Really?

Share this...FacebookTwitterLinkedinThere probably isn’t a lender or originator around who doesn’t want to provide the kind of great service that delights the borrower and ...
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The Seven Commandments for Achieving Borrower Satisfaction

Share this...FacebookTwitterLinkedinThe competitive paradigm for the mortgage industry has changed from “a rising tide lifts all boats” high-growth environment during the early years of ...
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