Insights Article Library
Creating a Customer-Centric Culture in a Brave New World
Share this...FacebookTwitterLinkedinThere’s a famous quotation from Socrates about change that speaks to where business, and the mortgage industry in particular, is today: “The secret ...
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May 2020
Strategies
Walking the Tightrope: Servicing Through COVID-19
Share this...FacebookTwitterLinkedinAs the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big ...
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April 2020
Strategies
Pipelines and Pandemic: Managing Through the Virus-Driven Storm
Share this...FacebookTwitterLinkedinThere’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. Even as the Fed cut its benchmark interest ...
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March 2020
Strategies
What I Learned About Passion, Purpose and Persistence in Santorini, Greece
Share this...FacebookTwitterLinkedinIn 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed ...
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November 2019
Strategies
Translating the Customer Experience Vision From Leadership to Loan Officer
Share this...FacebookTwitterLinkedinI often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” ...
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November 2019
Strategies
Use Customer Satisfaction Data to Measure Technology Strategy Success
Share this...FacebookTwitterLinkedinThe mortgage industry has been consistent the last several years — consistently experiencing higher loan costs, and lower productivity. This is not exactly ...
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May 2019
Strategies
Strategies for Mortgage Lenders to Maintain Profitability
Share this...FacebookTwitterLinkedinRecently, STRATMOR Senior Partner Garth Graham concluded a presentation by asking the audience to vote on which of three songs from the 1990s ...
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February 2019
Strategies