Article Library

Strategies

Manage Servicing as a Strategic Asset

For the past few years, mortgage lenders have spent a great deal of time adjusting to a purchase-driven market. Refinance opportunities remain are still ...

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When mortgage executives prioritize servicing, align teams, and measure experience metrics with the same discipline as production results, performance follows.

March 2026

Strategies

Running with Purpose: Mortgage Leadership in the Year of the Horse

This month, millions around the world are marking the Chinese New Year. In Chinese tradition, the Lunar New Year is not just a celebration ...

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February 2026

Strategies

Prepare for Takeoff: AI and the Fight for Mortgage Lending Efficiency

Anyone who travels as much as some of us at STRATMOR do develops a healthy appreciation for airports — and not just the terminals ...

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While lender interest in AI continues to grow, many organizations are still experimenting rather than operating with a clearly defined AI strategy.

January 2026

Strategies

The ROI of “Why”

Recently, I spent nearly half an hour on the phone with a loan officer who wouldn’t remember me the next day. Let me back ...

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Mortgage lenders pour millions into marketing and technology, yet lose qualified borrowers because the experience feels mechanical and impersonal.

December 2025

Strategies

Cultivating What’s Next: Preparing for Growth in 2026

As 2026 inches closer, mortgage lenders and their technology partners are entering a season defined by both opportunity and pressure. Volume is poised to ...

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