MortgageCX Best-in-Class Lender Recognition Awards 2022

The MortgageCX Best-in-Class Lender Recognition Awards recognize only those MortgageCX lenders who have received outstanding ratings from the borrowers they served in 2022. The Best-in-Class Award serves as a stamp of excellence and quality, and to be a MortgagCX Best-in-Class lender is to be among the elite.

The awards, presented annually, recognize the top performing lenders in three segments: Depositories, Large Independents and Mid-Size Independents in each of the following categories:

Overall Borrower Satisfaction
Net Promoter Score
Likelihood to Use Again
Loan Officer
Loan Processor
Application Process
Online Tools
Products and Costs

Award qualifications are based on customer feedback data gathered via STRATMOR’s MortgageCX program as well as MortgageSAT, a former joint offering of STRATMOR Group and CFI Group. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a top score in a given category within their segment. STRATMOR Group congratulates all award recipients and would like to give special recognition to the lenders listed below.

Large Independent		Category
MortgageCX Best-in-Class Lender Recognition Awards 2022
	Guild Mortgage	Overall Satisfaction, NPS, Likelihood to Use Again, Products and Costs, Processor (tie)
	PrimeLending	Loan Officer, Application Process, Online Tools, Processor (tie)

Mid-Size Independent		Category

	Certainty Home Loans	Products and Costs
	Universal Lending Home Loans	Overall Satisfaction, NPS, Likelihood to Use Again, Loan Officer, Processor, Application Process, Online Tools

Depository		Category

	HomeStreet Bank	Overall Satisfaction, NPS, Likelihood to Use Again, Loan Officer, Processor, Application Process, Products and Costs
	Wintrust	Online Tools

Source: Data from MortgageCX Borrower Satisfaction Program and MortgageSAT® a service of STRATMOR Group and CFI Group, 2022.

Would you like to learn more about the MortgageCX Program and how transparency into the loan process can help your company?

What Our Clients Are Saying

The STRATMOR Group has the competency and discipline to assess current performance metrics relative to industry peers, and the experience to provide thoughtful considerations to maximize your mortgage team's future opportunities.

Andrew Guzzo - Chief Banking Officer and President, Merchants Bank
Absolutely loved our experience with STRATMOR. Every member of the team is knowledgeable, responsive and kind. Every aspect of the project was managed well, and we were delighted with the final results. I honestly can't say enough good things about the team and the service they provide!

Michael Murphy - Product Marketing, Reggora
The STRATMOR Team is highly professional, collaborative, and very responsive. The partnership began with the STRATMOR Team thoroughly understanding our needs, perceived issues, and potential problems. STRATMOR brought expertise to the table at every turn, and their solutions were sound and executable.

John Stocchetti - EVP, Group Head, Mortgage Partnership Finance® Program, FHLB Chicago
Through a fast-paced yet comprehensive dive into our Consumer Direct Division, STRATMOR helped Arvest chart the course to the next level. They understood our technology-minded goals and listened to our customer-focused priorities, to provide a highly actionable strategy document to help us navigate the path to even greater success.

Shawn Karnes - Executive Director, Mortgage Sales and Development, Arvest
Any bank struggling to make mortgage lending work should contact STRATMOR. They can help put together a strategy to improve efficiencies and profitability to make mortgage banking successful. And, if you already have a good mortgage lending team, STRATMOR can help identify ways to take it to the next level.

Paul Peterson - SVP, Director of Mortgage Banking, Glacier Bancorp Inc.

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MortgageCX Best-in-Class Lender Recognition Awards 2022