MortgageCX
Best-In-Class Awards

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MortgageCX Best-in-Class Lender Recognition Awards 2024

The MortgageCX Best-in-Class Lender Recognition Awards recognize only those MortgageCX lenders who have received outstanding ratings from the borrowers they served in 2024. The Best-in-Class Award serves as a stamp of excellence and quality, and to be a MortgageCX Best-in-Class lender is to be among the elite.

The awards, presented annually, recognize the top performing lenders in four segments: Banks, Large Independents, Consumer Direct, and Non-QM in each of the following categories:

  • Overall Borrower Satisfaction
  • Net Promoter Score (NPS)
  • Application Process
  • Loan Originator
  • Loan Processor
  • Online Tools
  • Mobile Tools
  • Pre-Closing (Preparedness)
  • Closing Timeframe
  • Communication
  • Closing Process

Award qualifications are based on customer feedback data gathered via STRATMOR’s MortgageCX program. To qualify for a Best-in-Class award, a lender must provide exemplary service to their borrowers throughout the year, resulting in a top score in a given category within their segment. STRATMOR Group congratulates all award recipients and would like to give special recognition to the lenders and loan officers listed below.

Best-In-Class Awards
2024

2024 Overall Winners by Tier

Independent Mortgage Banker

Guild Mortgage

Bank

Wintrust Mortgage

Consumer Direct Veterans First Mortgage

Non-QM

American Heritage Lending

Also receiving special recognition for top performance in their tiers for the individual categories mentioned above: Glacier Bank, PrimeLending, M&T Bank, Flagstar Bank, HomeStreet Bank, Carrington Mortgage Services, and Commerce Bank.

2024 Top-Rated LOs in Each Tier

2024 LO Award Winners

Individual originators with personal Loan Officer rankings in the Top 200 Nationally are also awarded badges and recognized below. Loan Officer rankings are based on a composite score comprised of the following criteria: Caring, Responsiveness, Explained the Process, Knowledgeable, and Kept Borrower Informed.

Rank Loan Officer Company
National Top 10 LO Debbie Losser Veterans First Mortgage
National Top 10 LO Tyler Munoz Veterans First Mortgage
National Top 10 LO James Perrine Flagstar Bank
National Top 10 LO Mark Raskin PrimeLending
National Top 10 LO Danielle Dincherhall PrimeLending
National Top 10 LO Amanda McCall PrimeLending
National Top 10 LO Shelly Leffler PrimeLending
National Top 10 LO Amanda Jones PrimeLending
National Top 10 LO Scott Fleming PrimeLending
National Top 10 LO Ryan Prestwich Veterans First Mortgage
National Top 25 LO Jason Marschall PrimeLending
National Top 25 LO Tom Seaman Wintrust Mortgage
National Top 25 LO Gene Eike Wintrust Mortgage
National Top 25 LO Saul Kittelson PrimeLending
National Top 25 LO Michelle Connor PrimeLending
National Top 25 LO Tracy Sorge Wintrust Mortgage
National Top 25 LO Michael Gayda PrimeLending
National Top 25 LO Mark Stec Wintrust Mortgage
National Top 25 LO Julie Howell PrimeLending
National Top 25 LO Jonathon Narens Flagstar Bank
National Top 25 LO Paul Syptak PrimeLending
National Top 25 LO Chuck Hage PrimeLending
National Top 25 LO David Tomczak PrimeLending
National Top 25 LO Erica Howard PrimeLending
National Top 25 LO Danielle Humphreys Veterans First Mortgage
National Top 50 LO Mike Sanders Veterans First Mortgage
National Top 50 LO Robert Louie M&T Bank
National Top 50 LO Jay Jacobson Wintrust Mortgage
National Top 50 LO Brian Jones Flagstar Bank
National Top 50 LO Greg Benton Commerce Bank
National Top 50 LO Matt Colimore PrimeLending
National Top 50 LO Janice Wigal PrimeLending
National Top 50 LO Brett Melnick Veterans First Mortgage
National Top 50 LO Chad Sandell PrimeLending
National Top 50 LO Tom Cramer Wintrust Mortgage
National Top 50 LO Jillian Heuer PrimeLending
National Top 50 LO Martin Rodriguez Wintrust Mortgage
National Top 50 LO Johnny Jozwiak Wintrust Mortgage
National Top 50 LO Mindy Jacoby PrimeLending
National Top 50 LO Lee Camblin Veterans First Mortgage
National Top 50 LO Melanie Swetz M&T Bank
National Top 50 LO Don Kelly PrimeLending
National Top 50 LO Stephen Cooney PrimeLending
National Top 50 LO Thomas Roth PrimeLending
National Top 50 LO Salvador Ortiz Veterans First Mortgage
National Top 50 LO Gary Fitzgerald PrimeLending
National Top 50 LO Paul Chiasson PrimeLending
National Top 50 LO Rachelle Aaron PrimeLending
National Top 50 LO Russell Preston PrimeLending
National Top 50 LO Matt Morris PrimeLending
National Top 100 LO Alexandra Nelson Wintrust Mortgage
National Top 100 LO Tim Schweiger PrimeLending
National Top 100 LO Bernard Nubla Flagstar Bank
National Top 100 LO Jake Berman Flagstar Bank
National Top 100 LO Tyler Gwilliams PrimeLending
National Top 100 LO Maurice Bedard Veterans First Mortgage
National Top 100 LO Jeff Philibin PrimeLending
National Top 100 LO Joe Ridings PrimeLending
National Top 100 LO Pete Froehlich Wintrust Mortgage
National Top 100 LO Bill Katakis PrimeLending
National Top 100 LO Mark Poehlmann Wintrust Mortgage
National Top 100 LO Tyler Worrell Veterans First Mortgage
National Top 100 LO David Wade PrimeLending
National Top 100 LO Kyle Lehman Wintrust Mortgage
National Top 100 LO Chris Kemp Flagstar Bank
National Top 100 LO Chad Crithfield PrimeLending
National Top 100 LO Christopher Flanders Commerce Bank
National Top 100 LO Joe Molacek PrimeLending
National Top 100 LO Chris Reyes PrimeLending
National Top 100 LO Alexis Farrar PrimeLending
National Top 100 LO Shellane Adams HomeStreet Bank
National Top 100 LO Ben Poor Carrington Mortgage Services
National Top 100 LO Heather Hendrix HomeStreet Bank
National Top 100 LO Justin Ardoyno PrimeLending
National Top 100 LO Per Moerkeseth HomeStreet Bank
National Top 100 LO Stephanie Beitsinger PrimeLending
National Top 100 LO Devan Fink Glacier Bank
National Top 100 LO Junior Malan Veterans First Mortgage
National Top 100 LO Tammy McNeany Wintrust Mortgage
National Top 100 LO Sri Nukala PrimeLending
National Top 100 LO Derek Shipley Flagstar Bank
National Top 100 LO Rob Ellis PrimeLending
National Top 100 LO Veronica Platero PrimeLending
National Top 100 LO Karen Wedvick Wintrust Mortgage
National Top 100 LO Angela Demaris PrimeLending
National Top 100 LO Dawn Morgan PrimeLending
National Top 100 LO Curtis O’Brien PrimeLending
National Top 100 LO Anne Thompson PrimeLending
National Top 100 LO John Jeffries PrimeLending
National Top 100 LO Jennifer Sobocienski Wintrust Mortgage
National Top 100 LO Chris Wooten Veterans First Mortgage
National Top 100 LO Justin Haley Wintrust Mortgage
National Top 100 LO Amber Ruiz PrimeLending
National Top 100 LO Scott Caroselli PrimeLending
National Top 100 LO George Kaiser Wintrust Mortgage
National Top 100 LO Rod Flowers PrimeLending
National Top 100 LO Matt Berg PrimeLending
National Top 100 LO Christine Patton Commerce Bank
National Top 100 LO Brian McMullen PrimeLending
National Top 100 LO Pete Kavalos Flagstar Bank
National Top 200 LO Tino Martinez PrimeLending
National Top 200 LO Kathy Cooksey PrimeLending
National Top 200 LO Shane Dixon PrimeLending
National Top 200 LO Ray Cela Flagstar Bank
National Top 200 LO Allie Lehner PrimeLending
National Top 200 LO Jeff Griffin Wintrust Mortgage
National Top 200 LO Denitra Cosby Veterans First Mortgage
National Top 200 LO Rob Diederichsen PrimeLending
National Top 200 LO Kacey Kidd PrimeLending
National Top 200 LO D’angelo Williams PrimeLending
National Top 200 LO Robert Wolfe PrimeLending
National Top 200 LO Andrew Semple PrimeLending
National Top 200 LO Linda Scott Wintrust Mortgage
National Top 200 LO Shauna Bywater Veterans First Mortgage
National Top 200 LO Lisamarie Nicholas PrimeLending
National Top 200 LO John Bockman PrimeLending
qNational Top 200 LO Alisa Hunter PrimeLending
National Top 200 LO Justin Drabowicz Wintrust Mortgage
National Top 200 LO Veronica Montoto Wintrust Mortgage
National Top 200 LO Diane Gulledge Flagstar Bank
National Top 200 LO Dan Pagano Wintrust Mortgage
National Top 200 LO Casey Burns PrimeLending
National Top 200 LO Julio Valdez HomeStreet Bank
National Top 200 LO Joey Abdallah Flagstar Bank
National Top 200 LO Howard Fiedler Wintrust Mortgage
National Top 200 LO Austin Garrett Glacier Bank
National Top 200 LO Megan Bratkovich Carrington Mortgage Services
National Top 200 LO Jody Bartley PrimeLending
National Top 200 LO Si Lewis HomeStreet Bank
National Top 200 LO Magen Beebe Prime Lending
National Top 200 LO Bianca Phelps Veterans First Mortgage
National Top 200 LO Fay Ha PrimeLending
National Top 200 LO Jim Pope Wintrust Mortgage
National Top 200 LO Richard Winters PrimeLending
National Top 200 LO Lisa Shepard PrimeLending
National Top 200 LO Craig Kovler Wintrust Mortgage
National Top 200 LO Steve Bertone Flagstar Bank
National Top 200 LO Steve Smith Wintrust Mortgage
National Top 200 LO Susanna Ruder PrimeLending
National Top 200 LO Colton Daines Wintrust Mortgage
National Top 200 LO Hank Jackson PrimeLending
National Top 200 LO Sean Balcom Flagstar Bank
National Top 200 LO Emily Conaty PrimeLending
National Top 200 LO Beth Klunder Glacier Bank
National Top 200 LO V. Amayakyan Wintrust Mortgage
National Top 200 LO Stacey Roberts Wintrust Mortgage
National Top 200 LO Adrienne Green PrimeLending
National Top 200 LO Mike Erwin PrimeLending
National Top 200 LO Debbie Cowan PrimeLending
National Top 200 LO Chuck Bricker PrimeLending
National Top 200 LO Kelley Hall PrimeLending
National Top 200 LO Lindsay Bruce PrimeLending
National Top 200 LO Steve Myrick PrimeLending
National Top 200 LO Joe Rice Veterans First Mortgage
National Top 200 LO Kimberly Holloway PrimeLending
National Top 200 LO Bryan Baldwin PrimeLending
National Top 200 LO Robin Smith PrimeLending
National Top 200 LO Shannon Schneider PrimeLending
National Top 200 LO Lee Jackson Commerce Bank
National Top 200 LO Matthew Brewer PrimeLending
National Top 200 LO Cody Aldrich Wintrust Mortgage
National Top 200 LO Jordin Hunting PrimeLending
National Top 200 LO Vincent Van Voorhis PrimeLending
National Top 200 LO Gai Shanahan PrimeLending
National Top 200 LO Christopher MacDonald Veterans First Mortgage
National Top 200 LO Curt Hale PrimeLending
National Top 200 LO Jill Diethelm Wintrust Mortgage
National Top 200 LO Kaylee Palmer Glacier Bank
National Top 200 LO Michael Kreft Flagstar Bank
National Top 200 LO Kendall Fox PrimeLending
National Top 200 LO Cheryl Jablon PrimeLending
National Top 200 LO David Hatlen HomeStreet Bank
National Top 200 LO Kristina Miller PrimeLending
National Top 200 LO Brianna Purdy PrimeLending
National Top 200 LO Thomas Keutmann Flagstar Bank
National Top 200 LO Phyllis McDaniel PrimeLending
National Top 200 LO Eva Montoya PrimeLending
National Top 200 LO Sharon Hanel PrimeLending
National Top 200 LO Diane Castro PrimeLending
National Top 200 LO Mandy Knerr PrimeLending
National Top 200 LO Emma Flores Wintrust Mortgage
National Top 200 LO Kathy York PrimeLending
National Top 200 LO Robert Scarbrough PrimeLending
National Top 200 LO Cherity Freeze PrimeLending
National Top 200 LO Frank Marinelli Flagstar Bank
National Top 200 LO Kimberlee Kunkel PrimeLending
National Top 200 LO Hugo Ortiz PrimeLending
National Top 200 LO Jeff Fuller PrimeLending
National Top 200 LO Janet Brown M&T Bank
National Top 200 LO Kyle LeDuc Wintrust Mortgage
National Top 200 LO Jordan Cardy Veterans First Mortgage
National Top 200 LO Ed Barbier HomeStreet Bank
National Top 200 LO Jodi Poore PrimeLending
National Top 200 LO Bob Fornatto Wintrust Mortgage
National Top 200 LO Elvis Rodriguez Flagstar Bank
National Top 200 LO Michael Philibin PrimeLending
National Top 200 LO Kyle Guzowski Flagstar Bank
National Top 200 LO Scott Romagna Wintrust Mortgage
National Top 200 LO Suzanne Dudley Veterans First Mortgage

Would you like to learn more about the MortgageCX Program and how transparency into the loan process can help your company?

Need Help?

Reach out to us to discuss
your specific needs.

contact@stratmorgroup.com

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