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2022 State of the Borrower Experience

SAN FRANCISCO, CA – August 24, 2022 – Mortgage lenders know they must offer a superior experience to acquire repeat business and earn customer referrals. Yet the mortgage process remains stressful for borrowers, with 1 in 5 reporting an issue with their transaction. New research from Snapdocs and STRATMOR Group released today bridges that gap, uncovering common pain points during the mortgage process and offering recommendations for lenders to improve the borrower experience. To see the full results, please download the “State of Borrower Experience” report.

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