DENVER, Colo. – July 30, 2025 – In its latest Insights Report, STRATMOR Group Principal Kris van Beever explores how lenders can operationalize their mortgage servicing strategies to meet today’s evolving demands. His article, “Next Move: Operationalizing Mortgage Servicing for the Future” builds on last month’s article, “Checkmate or Checkpoint? Rethinking the Role of Mortgage Servicing,” and moves from strategic vision to real-world execution.
The industry is at a strategic crossroads,” van Beever says. “Servicing leaders must modernize legacy infrastructure, embrace AI, and rethink their operating models to meet rising borrower expectations and regulatory complexity. This article provides a roadmap for how to do that—without losing operational traction along the way.”
Key insights from the article include:
“The question isn’t whether to act—it’s how and how fast,” van Beever says. “To compete and win in this environment, lenders must integrate compliance, customer experience, and capital markets strategy with disciplined, data-driven execution.”
In a second article this month, STRATMOR Customer Experience Director Mike Seminari reinforces the message of van Beever’s article: strategic execution, whether in servicing or sales, begins with understanding and acting on borrower needs.
In “7 Ways Smart Lenders are Leveraging CX to Grow Mortgage Revenue,” Seminari shares how lenders are using borrower feedback, journey mapping, and targeted communications to create more revenue opportunities—especially in today’s competitive market.
Click here to read the July 2025 edition of STRATMOR’s Insights Report.
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