STRATMOR Group Announces 2025 MortgageCX Best-in-Class Award Winners

DENVER, Colo. — February 10, 2025 — STRATMOR Group’s MortgageCX program, a leading customer experience analytics and reputation management solution for the mortgage industry, recently announced the recipients of its annual MortgageCX Best-in-Class Awards for 2025, honoring mortgage organizations and professionals for exceptional commitment to borrower experience.

The MortgageCX Awards Program recognizes excellence in customer experience across loan officers, processors, branches, and lenders, based on verified customer feedback captured through STRATMOR’s MortgageCX program. Performance is tracked throughout the year, with monthly and quarterly rankings measuring progress toward Best-in-Class recognition. Final rankings are determined at year-end, with CX Award badges issued to top-performing individuals and organizations within each segment.

Top MortgageCX Award Winners by Tier:

Large Bank Tier: Wintrust Mortgage
Large Independent Tier: PrimeLending
Mid-Size Bank Tier: Glacier Bank
Consumer Direct Tier: Veterans First Mortgage

“These lenders represent the highest standard of customer-first mortgage service,” said Mike Seminari, Director of MortgageCX. “Their consistent focus on responsiveness, transparency, and borrower care sets them apart in an increasingly competitive market.”

Individual CX Award Winners – Top Loan Officers

#1 Loan Officer (Large Bank): James Perrine — Flagstar Bank
#1 Loan Officer (Large Independent): Kellie LaMonaca — Milestone Home Lending
#1 Loan Officer (Mid-Size Bank): Julia Kelly — Glacier Bank
#1 Loan Officer (Consumer Direct): Danielle Humphreys — Veterans First Mortgage

“These award-winning professionals consistently transform the mortgage process into a positive experience for borrowers,” Seminari added. “Their results reflect not only strong performance metrics, but the trust borrowers place in them during one of life’s most important financial decisions.”

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What Our Clients Are Saying

The STRATMOR Group has the competency and discipline to assess current performance metrics relative to industry peers, and the experience to provide thoughtful considerations to maximize your mortgage team's future opportunities.

Andrew Guzzo - Chief Banking Officer and President, Merchants Bank
Absolutely loved our experience with STRATMOR. Every member of the team is knowledgeable, responsive and kind. Every aspect of the project was managed well, and we were delighted with the final results. I honestly can't say enough good things about the team and the service they provide!

Michael Murphy - Product Marketing, Reggora
The STRATMOR Team is highly professional, collaborative, and very responsive. The partnership began with the STRATMOR Team thoroughly understanding our needs, perceived issues, and potential problems. STRATMOR brought expertise to the table at every turn, and their solutions were sound and executable.

John Stocchetti - EVP, Group Head, Mortgage Partnership Finance® Program, FHLB Chicago
Through a fast-paced yet comprehensive dive into our Consumer Direct Division, STRATMOR helped Arvest chart the course to the next level. They understood our technology-minded goals and listened to our customer-focused priorities, to provide a highly actionable strategy document to help us navigate the path to even greater success.

Shawn Karnes - Executive Director, Mortgage Sales and Development, Arvest
Any bank struggling to make mortgage lending work should contact STRATMOR. They can help put together a strategy to improve efficiencies and profitability to make mortgage banking successful. And, if you already have a good mortgage lending team, STRATMOR can help identify ways to take it to the next level.

Paul Peterson - SVP, Director of Mortgage Banking, Glacier Bancorp Inc.

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