Customer Satisfaction: STRATMOR Group would like to congratulate the top performers in the J.D. Power 2019 U.S. Primary Mortgage Origination Satisfaction Study, including MortgageSAT client Guild Mortgage, a “Top 3” lender for the third consecutive year. The study included 20 lenders with results representing 4,602 borrowers. Special mention goes to PrimeLending who placed fourth in the 2018 study and had higher scores in 2019 but missed the sample size cutoff this year. STRATMOR also extends congratulations to mid-size IMBs like Certainty Home Loans and Universal Lending Corporation whose samples size may not have met the J.D Power cutoff, but whose results, according to data from STRATMOR’s MortgageSAT Borrowers Satisfaction Program of more than 40 lenders and 100,000 borrower survey respondents YTD, shine along with those of the very top J.D. Power performers.
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