How Much More Money Could You Make by Solving this Problem?

Pick a
Problem:
Your Annual
Retail Loan Units:

How Much More Money Could You Make by Solving this Problem?

Pick a
Problem:
Your Annual
Retail Loan Units:

How Much More Money Could You Make by Solving this Problem?

Pick a Problem:
Your Annual Retail Loan Units:
 

What Is MortgageSAT?

MortgageSAT ® is the industry’s only complete borrower feedback analysis program, a powerful management tool that gives mortgage lenders the control, visibility and context needed to manage and improve the borrower’s experience.


Watch a short video on how MortgageSAT
can help you gain more referrals!
Watch a short video on how MortgageSAT
can help you gain more referrals!

Why Choose
MortgageSAT?

MortgageSAT empowers lenders with actionable data, peer-to-peer performance benchmarking and online testimonial sharing to help create happy borrowers. Find out what makes the MortgageSAT Program different.

Learn More

What do Lenders Say
About MortgageSAT?

MortgageSAT clients rank among the elite companies for Borrower Satisfaction scores. In fact, the top companies in J.D. Power’s 2020 Borrower Satisfaction Rankings are MortgageSAT clients.

Read More

How Does
MortgageSAT Work?

It couldn’t be much easier to get started — and use — MortgageSAT. Contact MortgageSAT Director Mike Seminari for a demo, today. Meantime, see a sample of the quarterly report every MortgageSAT lender receives.

Learn More
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MortgageSAT Borrower Satisfaction Program-Pete Lansing
"Thanks so much to MortgageSAT. We are thrilled with making best in class in so many categories. It’s truly an honor to have employees that care about customers like the people at Universal Lending. Receiving your data Quarterly has really reinforced the culture and the importance of customer satisfaction throughout our whole organization. We are proud to partner with a company like yours."

- Pete Lansing, President Universal Lending Corporation

MortgageSAT Borrower Satisfaction Program-Matt Cammarota
"The insight I now have is fantastic and helpful. This will surely help us drive better performance."

- Matt Cammarota, SVP Consumer Finance Webster Bank

MortgageSAT Borrower Satisfaction Program-J. Brian Pouch
"We used to only have an NPS score from our members, but now with MortgageSAT, we have significantly more detail about staff performance and the different aspects of the loan process. This information gives us actionable data that provides coaching opportunities for each employee from LOs to Processors and even Closers. It also allows us to fine tune our operations. Thanks to MortgageSAT, everyone can see how their performance impacted member satisfaction and is inspired to deliver higher levels of service."

- J. Brian Pouch, President CU Home Mortgage Solutions, LLC

MortgageSAT Borrower Satisfaction Program-Jim Clapp
"MortgageSAT provides insight and industry benchmarks with our customer satisfaction of each loan closed. We can leverage the data to develop coaching and recognition with regions, branches and individuals. We also know right away when a customer experience takes a wrong turn and we can address it immediately. Gone are the days of taking your borrower's temperature and then crossing your fingers and hoping it improves. With MortgageSAT, we now have clear, actionable data that we’re using to constantly improve the borrower journey."

- Jim Clapp, President and CFO Certainty Home Loans

MortgageSAT Borrower Satisfaction Program-Val Haynes
"PrimeLending was thrilled to win the 2018 Best in Class Award for Application Process. It's particularly meaningful to us because over the past several years with MortgageSAT, we've found that delighting borrowers during the application process is a big driver in getting them to recommend us to their friends and family."

- Val Haynes, PrimeLending

MortgageSAT Borrower Satisfaction Program-Kevin Crichton
"It's true that little changes and adjustments we find in MortgageSAT really do add up. Over the past year, just by finding coachable moments for our team, we were able to climb above the National Average in Overall Satisfaction, NPS, Loan Officer and Application Process scores. And, we have seen an improvement in our market share in a very challenging mortgage market."

- Kevin Crichton, President and COO E Mortgage Management

MortgageSAT Borrower Satisfaction Program – Mary Ann McGarry
"We were one of the early adopters of the MortgageSAT program and the investment has not only paid off, it has become an essential piece of the customer-centric culture we continue to build at Guild."

- Mary Ann McGarry, CEO Guild Mortgage

MortgageSAT Borrower Satisfaction Program–Celia Coulter
"Most of all, it's great to be getting to a data driven environment. We can see better what our strengths and weaknesses are and then take steps to close the gap."

- Celia Coulter, Managing Director Union Bank

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MONTHLY TIPS
MONTHLY TIPS

Is Consistency in Customer Experience Achievable Across an Organization?

Have you ever wondered why every Target you walk into has a familiar feel to it? Whether you are in Chicago or L.A. or...

By Mike Seminari Read More >>

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual
Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT at (614) 284-4030
1 The analytic methodology uses data from the 2020 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program, a service of STRATMOR and CFI Group, from January to September 2020. For more information about the calculator data, Contact Us.

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual
Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT
at (614) 284-4030
1 The analytic methodology uses data from the 2020 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program, a service of STRATMOR and CFI Group, from January to September 2020. For more information about the calculator data, Contact Us.

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT
at (614) 284-4030
1 The analytic methodology uses data from the 2020 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program, a service of STRATMOR and CFI Group, from January to September 2020. For more information about the calculator data, Contact Us.