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CX

Retain Your Servicing Customers and Gain Their Referrals

What are you doing to make sure your current customers come back to you for their next loan? For many lenders, there is a ...
Full Article
dial with words service level next to display showing maximum satisfaction
March 2019
CX

Keeping Referral Partners Happy is Important to Your Business

The voice of the customer has never been more prominent and sought after than it is today. More than 90 percent of lenders today ...
Full Article
Smiling, young female real estate agent facing the camera outside a home with a couple in the background looking at the house
February 2019
Strategies

Strategies for Mortgage Lenders to Maintain Profitability

Recently, STRATMOR Senior Partner Garth Graham concluded a presentation by asking the audience to vote on which of three songs from the 1990s best ...
Full Article
a light bulb with smal images of technology and business icons floating around it illustrating strategies for mortgage lenders to maintain profitability
February 2019
Technology

Give It to Me Straight: Technology and Digital Trends in the Mortgage Industry

In 2018, I spent a great deal of my time talking technology with lenders. Anyone who has engaged in a technology conversation with me ...
Full Article
January 2019
CX

How Can Peer Comparisons of the Borrower’s Experience Improve Your Bottomline?

For twenty years, the Mortgage Bankers Association (MBA) and STRATMOR Group have jointly conducted the PGR: MBA and STRATMOR Peer Group Roundtables Program. In ...
Full Article
man's finger sweeping upward on an arrow with a graph below it to illustrate how peer comparisons improve the bottomline
January 2019

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