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CX

Protect Your Turf: The AI Battle Starts Now

If you’ve been to a conference in the past few months, you probably noticed that AI is dominating nearly every conversation. It doesn’t seem ...
If mortgage lender AI adoption is outpacing borrower adoption, what does that mean for lenders?
M&A

Mortgage Commercial Diligence Readiness Assessment

The 10 Questions Sophisticated Buyers Ask Before Investing in a Mortgage Company A STRATMOR Perspective Financial statements tell buyers what happened. Commercial diligence helps buyers ...
The 10 Questions Sophisticated Buyers Ask Before Investing in a Mortgage
Technology

Mortgage Digital Investment Is Moving Below the Waterline

Yes, this article mentions AI. Before you scroll past it, stick with me. Because what the 2025 STRATMOR Technology Insight® Study (TIS) Digital Innovations ...
The submerged bulk of the iceberg, the processing, closing, and post-closing functions that borrowers never see, is where lenders are now directing their technology investments — and increasingly where AI is making automation newly practical.
CX

The AI Era of Mortgage Trust Has Already Begun

The other night, I caught myself doing something that, even a year ago, would have felt a little unusual. I had a question — ...
What happens when AI becomes a mortgage borrower's most trusted relationship?
Strategies

AI: The GOAT of Your New Mortgage Dream Team

Did you know that goats have rectangular pupils, which give them 340-degree vision? Or that they don’t like stepping into or standing in water? ...
The mortgage industry's future is not about AI replacing all the humans, being forced off to pursue new careers in goat management.
CX

The Borrower Isn't Yours to Own...

My colleague, STRATMOR Senior Partner Garth Graham, recently appeared on a podcast discussing a question that I can’t stop thinking about: Who owns the ...
How do you cut through the noise to own the mortgage borrower relationship?

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