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Strategies

Prepare for Takeoff: AI and the Fight for Mortgage Lending Efficiency

Anyone who travels as much as some of us at STRATMOR do develops a healthy appreciation for airports — and not just the terminals ...
Full Article
While lender interest in AI continues to grow, many organizations are still experimenting rather than operating with a clearly defined AI strategy.
January 2026

The New Housing Services Ecosystem Webinar

Join us as we kick off a groundbreaking collaboration between the largest advisory firms in the mortgage and real estate brokerage verticals, STRATMOR Group ...
Full Article
STRATMOR Group and T3 Sixty The New Housing Services Ecosystem Webinar Series 2026
January 2026
CX

Future Proofing CX Before Volume Returns

Years ago, I hosted what was supposed to be a small, casual New Year’s Eve party. Just a handful of friends, some appetizers, and ...
Full Article
What will separate mortgage lending CX winners from the pack in 2026, and what should lenders be doing now to stay ahead?
January 2026
Strategies

The ROI of “Why”

Recently, I spent nearly half an hour on the phone with a loan officer who wouldn’t remember me the next day. Let me back ...
Full Article
Mortgage lenders pour millions into marketing and technology, yet lose qualified borrowers because the experience feels mechanical and impersonal.
December 2025
CX

CX Power Is Changing Hands. Here’s How to Stay Ahead

A few weeks ago, while rummaging through old photo boxes, I came across a picture from my early days in L.A. standing outside a ...
Full Article
How do mortgage lenders stay competitive in a CX landscape with banks now leading the charge?
December 2025
Strategies

Cultivating What’s Next: Preparing for Growth in 2026

As 2026 inches closer, mortgage lenders and their technology partners are entering a season defined by both opportunity and pressure. Volume is poised to ...
Full Article
2026 will will reward mortgage professionals who prepare deliberately, plant intentionally, nurture consistently, and embrace transformation at every level.
November 2025

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