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Strategies

Laying the Foundation for a Seamless Digital Mortgage Experience

Last month, STRATMOR Principal Kris van Beever laid out a compelling vision for what’s possible through AI, automation, and digital transformation. But as any ...
Are we laying solid foundations for automation and AI within our organizations, or are we encountering constant delays, rising costs, and missed expectations?
CX

Elevate Your Mortgage Journey from a Service to an Experience

I was in Las Vegas recently and had the pleasure of dining at Delilah, a swanky eatery inside the Wynn Resort. If you’ve never ...
What does it take to elevate a borrower’s loan journey from a service to an experience?
Strategies

All Aboard the AI Train: A Practical Roadmap for Lenders

The mortgage industry stands at the threshold of unprecedented transformation, with artificial intelligence (AI) as the catalyst for change. Just as modern railways revolutionized ...
Just as modern railways revolutionized transportation, AI is reshaping lending operations with promises of enhanced efficiency, accuracy, and the ability to navigate new routes.
CX

Avoid a Mortgage Nightmare: Evaluate and Elevate Your CX

Imagine owning a restaurant, pouring all of your time and effort into it for years, then having someone come in, look you in the ...
Is our focus on delivering a positive, seamless customer experience, or are our processes unintentionally driving clients away?
Strategies

Resolve to Evolve: Actionable Insights to Thrive in 2025

To start the new year, we asked STRATMOR advisors: “What is the one thing you would tell your clients to focus on as we ...
Celebrating 40 years in 2025, STRATMOR has continuously evolved, leveraging deep industry expertise and cutting-edge insights to help our clients navigate the ever-changing landscape of mortgage lending.
CX

The Case for CX ROI: Seven Ways CX Can Boost Your Bottom Line

I’m planning a wine-tasting trip to the Santa Ynez Valley, made famous in the movie, “Sideways.” I love touring wineries because the people leading ...
Mortgage profits are just waiting to be unearthed in the rich soil that is our customer experience

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