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Strategies

Running with Purpose: Mortgage Leadership in the Year of the Horse

This month, millions around the world are marking the Chinese New Year. In Chinese tradition, the Lunar New Year is not just a celebration ...

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February 2026

CX

When the Loan Process Strains, What Will Your Borrower Remember?

Get ready. It’s Olympic season! I’m going to age myself here, but there’s a moment from the 1992 Olympics (no, not the Dream Team) ...

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February 2026

Strategies

Prepare for Takeoff: AI and the Fight for Mortgage Lending Efficiency

Anyone who travels as much as some of us at STRATMOR do develops a healthy appreciation for airports — and not just the terminals ...

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January 2026

CX

Future Proofing CX Before Volume Returns

Years ago, I hosted what was supposed to be a small, casual New Year’s Eve party. Just a handful of friends, some appetizers, and ...

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January 2026

Strategies

The ROI of “Why”

Recently, I spent nearly half an hour on the phone with a loan officer who wouldn’t remember me the next day. Let me back ...

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December 2025

CX

CX Power Is Changing Hands. Here’s How to Stay Ahead

A few weeks ago, while rummaging through old photo boxes, I came across a picture from my early days in L.A. standing outside a ...

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December 2025

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