Insights Article Library

COVID-19 and the Customer Experience

Share this...FacebookTwitterLinkedinWith the COVID-19 pandemic bearing down on us and huge stock market drops ushering in a bear market, it’s a strange time to ...
Full Article

Technology, Revenue and Borrower Perception

Share this...FacebookTwitterLinkedinLenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are ...
Full Article

Digital Transformation: The World According to Garth

Share this...FacebookTwitterLinkedinPeople who know me know I’m into music. I was a DJ in college, which got me into parties for free, so I ...
Full Article

The Seven Commandments for Optimizing the Customer Experience

Share this...FacebookTwitterLinkedinLenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in ...
Full Article

Prepare to Thrive in a Purchase-Driven Market

Share this...FacebookTwitterLinkedinThe outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the ...
Full Article

Prepayment Speeds, Escrow Balances and Diet Coke®: Tales from a Servicing Expert

Share this...FacebookTwitterLinkedinThis year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish ...
Full Article

Can Technology Fuel Servicing Retention?

Share this...FacebookTwitterLinkedinWhen I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” ...
Full Article

What I Learned About Passion, Purpose and Persistence in Santorini, Greece

Share this...FacebookTwitterLinkedinIn 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed ...
Full Article

Translating the Customer Experience Vision From Leadership to Loan Officer

Share this...FacebookTwitterLinkedinI often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” ...
Full Article

SIGN UP NOW to start receiving the monthly STRATMOR Insights email report.

  • This field is for validation purposes and should be left unchanged.