Article Library

End Well by Starting Right: Provide an Initial Checklist

Share this...TwitterLinkedinMy wife likes to tell the story of how we first met, which culminates in a teeter-totter moment of decision where she very ...
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What’s Keeping Mortgage Servicers Awake at Night?

Share this...TwitterLinkedin2020 was a very busy year for those of us tasked with advising mortgage lenders and loan servicers on their servicing retention strategy ...
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Connecting with Servicing Borrowers Key to Increased Retention

Share this...TwitterLinkedinWhen a borrower completes the mortgage loan process, there is a strong chance that they will have positive feelings about it. Whether it’s ...
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People, Productivity and Compensation: 2021 Mortgage Ops Challenges

Share this...TwitterLinkedinIn February, I had the privilege of facilitating two “deep dive” Operations Workshops with a total of 120 operations executives representing 49 different ...
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Navigating Last-Minute Loan Process Volatility

Share this...TwitterLinkedinIt’s March … again. This week marks one year since I filled out my first-ever 100 percent accurate NCAA Basketball Tournament bracket — ...
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Digital Rising: The Mortgage World According to Garth

Share this...TwitterLinkedinPeople who know me know that I travel a lot (or used to…).  If it’s not going with my wife to see one of ...
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Long Cycle Times and the Borrower Experience

Share this...TwitterLinkedinWhile the past year has been a gift of high volume for the mortgage industry, it has also been a source of frustration ...
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Bottle the Magic: Three Lessons for Mortgage Lenders to Help Soften the Landing

Share this...TwitterLinkedinFor mortgage bankers, 2020 was the “party for the ages.” National origination volume expanded by somewhere between 60 and 90 percent, depending upon ...
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How Can Originators Ensure a Profitable 2021?

Share this...TwitterLinkedinIt seems that when it rains, it pours. After wrapping up a banner year in 2020, the mortgage industry is showing few signs ...
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