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Strategies

Light a Fire Under Your Digital Adoption Plans

We finally did it. My fiancé and I excitedly talked about it, consulted with family and friends, set a date and made a plan ...
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CX

How Can Originators Empathize with Their Borrowers?

Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old daughters. The former had ...
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Strategies

The Next Big Mortgage Technology Change: Appraisals

I read recently that some homes in California are going for more than $1 million above their asking price. My first thought? Good luck ...
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CX

Employee Engagement and the Customer Experience

My stomach lurched. The woman next to me gasped and then held her breath; the man across the aisle from us apologized to his ...
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Strategies

What a Doll and Her Dream House Teach Us About the Mortgage Ecosystem

We’re living in a mad world. I don’t just say that because I’m writing this as we come out of March Madness, when literally ...
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CX

Are Originators Looking in the Right Places in the Hunt for New Business?

One of my favorite memories of childhood is my first Easter egg hunt — in no small part due to the mountain of jellybeans ...
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