Insights Article Library

Share this...FacebookTwitterLinkedinWith the COVID-19 pandemic bearing down on us and huge stock market drops ushering in a bear market, it’s a strange time to ...
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Share this...FacebookTwitterLinkedinLenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are ...
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Share this...FacebookTwitterLinkedinPeople who know me know I’m into music. I was a DJ in college, which got me into parties for free, so I ...
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Share this...FacebookTwitterLinkedinLenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in ...
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Share this...FacebookTwitterLinkedinThe outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the ...
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Share this...FacebookTwitterLinkedinThis year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish ...
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Share this...FacebookTwitterLinkedinWhen I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” ...
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Share this...FacebookTwitterLinkedinIn 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed ...
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Share this...FacebookTwitterLinkedinI often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” ...
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