Insights Article Library

Prepare to Thrive in a Purchase-Driven Market

Share this...FacebookTwitterLinkedinThe outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the ...
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Prepayment Speeds, Escrow Balances and Diet Coke®: Tales from a Servicing Expert

Share this...FacebookTwitterLinkedinThis year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish ...
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Can Technology Fuel Servicing Retention?

Share this...FacebookTwitterLinkedinWhen I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” ...
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What I Learned About Passion, Purpose and Persistence in Santorini, Greece

Share this...FacebookTwitterLinkedinIn 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed ...
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Translating the Customer Experience Vision From Leadership to Loan Officer

Share this...FacebookTwitterLinkedinI often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” ...
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Six Key Takeaways From the 2019 Technology Insight® Study

Share this...FacebookTwitterLinkedinSteve Ballmer, CEO of Microsoft from 2000 to 2014 and current owner of the Los Angeles Clippers once said that the number one ...
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A Tale of Three Borrowers

Share this...FacebookTwitterLinkedinBehind every mortgage loan experience are multiple stories. This is a tale of three borrowers and their very different loan origination experiences. All ...
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I, Robotics: Robotic Process Automation (RPA) in the Mortgage Industry

Share this...FacebookTwitterLinkedinRecently, I asked a lender what his company was doing to reduce processing errors and he told me, “We’re looking into robotics.” I ...
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Face to Face with First-Time Homebuyers

Share this...FacebookTwitterLinkedinStudies have shown that more than half of smartphone users stare at their screens more than five hours per day, and the average ...
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