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Strategies

To Pay or Not to Pay: The Question of Signing Bonuses

It’s no secret that our industry is experiencing a very challenging market right now. We are seeing layoff announcements practically every day, and while ...
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mortgage industry signing bonus
CX

The LO Survival Kit 2022

I often wonder how I would fare on one of those survival shows. It’s exciting and empowering to watch guys like Bear Grylls of ...
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Mortgage loan officer survival kit 2022
Strategies

Light a Fire Under Your Digital Adoption Plans

We finally did it. My fiancé and I excitedly talked about it, consulted with family and friends, set a date and made a plan ...
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Mortgage lenders can light a fire under their digital adoption plans.
CX

How Can Originators Empathize with Their Borrowers?

Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old daughters. The former had ...
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Mortgage Loan Originators Can Empathize with their Borrowers.
Strategies

The Next Big Mortgage Technology Change: Appraisals

I read recently that some homes in California are going for more than $1 million above their asking price. My first thought? Good luck ...
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The next big mortgage technology change may be appraisals.
CX

Employee Engagement and the Customer Experience

My stomach lurched. The woman next to me gasped and then held her breath; the man across the aisle from us apologized to his ...
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mortgage employees celebrate a good employee experience.

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