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Sustaining Positive Performance Metrics as the Economy Reopens

Share this...TwitterLinkedinAs many businesses scrambled to stay afloat and many employees struggled with job security in the past three months, the mortgage industry has ...
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Some Things Never Change: Supply and Demand, Unintended Consequences and Cash Is King

Share this...TwitterLinkedinThis spring, STRATMOR conducted five workshops for more than 200 industry executives — just as the COVID-19 pandemic roiled the mortgage industry with ...
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Creating a Customer-Centric Culture in a Brave New World

Share this...TwitterLinkedinThere’s a famous quotation from Socrates about change that speaks to where business, and the mortgage industry in particular, is today: “The secret ...
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COVID-19 Homeowner Experience Report

Share this...TwitterLinkedinThere’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. From the time the Fed started cutting rates ...
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Walking the Tightrope: Servicing Through COVID-19

Share this...TwitterLinkedinAs the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big ...
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An Originator’s Guide to COVID-19 Communications

Share this...TwitterLinkedinRegardless of where you stand on the current debate about when we should reopen the economy, one thing is clear – there is ...
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Pipelines and Pandemic: Managing Through the Virus-Driven Storm

Share this...TwitterLinkedinThere’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. Even as the Fed cut its benchmark interest ...
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COVID-19 and the Customer Experience

Share this...TwitterLinkedinWith the COVID-19 pandemic bearing down on us and huge stock market drops ushering in a bear market, it’s a strange time to ...
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Technology, Revenue and Borrower Perception

Share this...TwitterLinkedinLenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are ...
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