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CX

Can CX Help Banks Win Back Market Share?

Is it just me, or does 2010 not seem like that long ago? We had the iPhone 4 in our pockets, Toy Story 3 ...
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Strategies

Mortgage Psych 101 — FOMO (Fear of Missing Out)

In our consulting practice at STRATMOR, there are recurring themes that our clients tend to approach us about in terms of improving their businesses ...
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CX

How Lenders Can Create a Winning Culture

There’s a saying in college football: “Good records tend to follow good coaches.” Take Nick Saban, for example, who had winning records as head ...
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M&A

Mortgage Industry Consolidation: Fact, Fiction or Frenzy?

If you pay attention to the industry news, you likely have a sense that mortgage merger and acquisition (M&A) activity is hot right now. But is that factual ...
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Prepare Now for the Storms Ahead: Build Your Purchase Business

In the mortgage industry, we have survived a tsunami — in fact, we have ridden a wave of profits that the refinance tsunami gave ...
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CX

Are You Prepared to Meet the Purchase Market?

The mortgage industry has been making lemonade out of lemons for quite some time now. The lemons arrived in boat loads with the onset ...
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