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Share this...TwitterLinkedinLenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in ...
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Share this...TwitterLinkedinThe outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the ...
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Share this...TwitterLinkedinThis year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish ...
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Share this...TwitterLinkedinWhen I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” ...
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Share this...TwitterLinkedinIn 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed ...
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Share this...TwitterLinkedinI often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” ...
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Share this...TwitterLinkedinSteve Ballmer, CEO of Microsoft from 2000 to 2014 and current owner of the Los Angeles Clippers once said that the number one ...
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Share this...TwitterLinkedinBehind every mortgage loan experience are multiple stories. This is a tale of three borrowers and their very different loan origination experiences. All ...
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Share this...TwitterLinkedinRecently, I asked a lender what his company was doing to reduce processing errors and he told me, “We’re looking into robotics.” I ...
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