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Technology

Mortgage Technology: The Road to Blockchain

Recently, Brett McCracken and I discussed technology innovations. Blockchain and eClose advancements were at the top of our topic list. These discussions reminded me ...
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CX

Keep Singin’ in the Down-Market Rain: Invest in CX

Many of us have heard the adage, “Make hay while the sun shines.” In other words, take advantage of the good conditions by working ...
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Strategies

Lender Perspectives on the 2022 Market

What a ride the last two years have been in the mortgage industry! With between 40 and 60 consulting engagements and multiple STRATMOR-sponsored, recurring ...
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CX

Use CX to Quarterback Your Team to Success in 2022

25 years ago, Tom Brady and I were both taking snaps for our respective high school football teams. One could argue that his career ...
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CX

Purchase-Centric Habits Are Key to Success in 2022

Did you write down New Year’s resolutions for 2022? If you’re like me, resolutions can be a bit of a mixed bag. It’s great ...
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Strategies

Consumer Direct: It’s Nurture vs Nature in Purchase Business

Often, my articles start with data. Today, I start with a story. Pretend you are at a cocktail party (a gathering that occurred pre-Covid ...
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