STRATMOR Article
Library

AREAS OF INTEREST

Sign up for free STRATMOR online publications

Sign Up

for these free STRATMOR
online publications

Need Help?

Let STRATMOR help you stand out from the crowd.

contact@stratmorgroup.com

Article Library

CX

Making the Servicing Relationship Irreplaceable

The other night, I was helping my youngest daughter look for a stuffed animal she absolutely could not sleep without. It was one of ...
Full Article
Thoughtful, appropriate connection between original loan officers and their past clients ensures that familiarity does not erode over time.
March 2026
Strategies

Running with Purpose: Mortgage Leadership in the Year of the Horse

This month, millions around the world are marking the Chinese New Year. In Chinese tradition, the Lunar New Year is not just a celebration ...
Full Article
February 2026
CX

When the Loan Process Strains, What Will Borrowers Remember?

Get ready. It’s Olympic season! I’m going to age myself here, but there’s a moment from the 1992 Olympics (no, not the Dream Team) ...
Full Article
When the mortgage loan process strains, what will your borrower remember?
February 2026
Strategies

Prepare for Takeoff: AI and the Fight for Mortgage Lending Efficiency

Anyone who travels as much as some of us at STRATMOR do develops a healthy appreciation for airports — and not just the terminals ...
Full Article
While lender interest in AI continues to grow, many organizations are still experimenting rather than operating with a clearly defined AI strategy.
January 2026
CX

Future Proofing CX Before Volume Returns

Years ago, I hosted what was supposed to be a small, casual New Year’s Eve party. Just a handful of friends, some appetizers, and ...
Full Article
What will separate mortgage lending CX winners from the pack in 2026, and what should lenders be doing now to stay ahead?
January 2026
Strategies

The ROI of “Why”

Recently, I spent nearly half an hour on the phone with a loan officer who wouldn’t remember me the next day. Let me back ...
Full Article
Mortgage lenders pour millions into marketing and technology, yet lose qualified borrowers because the experience feels mechanical and impersonal.
December 2025

Need Help?

Let STRATMOR help you stand out from the crowd.

contact@stratmorgroup.com

Sign Up Now

Start receiving the monthly STRATMOR Insights Report

  • This field is for validation purposes and should be left unchanged.

© 2026 Strategic Mortgage Finance Group, LLC. All Rights Reserved. Privacy Policy.