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Strategies

Manage Servicing as a Strategic Asset

For the past few years, mortgage lenders have spent a great deal of time adjusting to a purchase-driven market. Refinance opportunities remain are still ...
When mortgage executives prioritize servicing, align teams, and measure experience metrics with the same discipline as production results, performance follows.

Participate in STRATMOR's Subservicing Survey

Subservicing continues to play an increasingly important role in the mortgage industry. As more lenders consider subservicing as a viable option — and with ...
CX

Making the Servicing Relationship Irreplaceable

The other night, I was helping my youngest daughter look for a stuffed animal she absolutely could not sleep without. It was one of ...
Thoughtful, appropriate connection between original loan officers and their past clients ensures that familiarity does not erode over time.
Strategies

Running with Purpose: Mortgage Leadership in the Year of the Horse

This month, millions around the world are marking the Chinese New Year. In Chinese tradition, the Lunar New Year is not just a celebration ...
CX

When the Loan Process Strains, What Will Borrowers Remember?

Get ready. It’s Olympic season! I’m going to age myself here, but there’s a moment from the 1992 Olympics (no, not the Dream Team) ...
When the mortgage loan process strains, what will your borrower remember?
Strategies

Prepare for Takeoff: AI and the Fight for Mortgage Lending Efficiency

Anyone who travels as much as some of us at STRATMOR do develops a healthy appreciation for airports — and not just the terminals ...
While lender interest in AI continues to grow, many organizations are still experimenting rather than operating with a clearly defined AI strategy.

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