Article Library
Why Invest in Referral Partner Relationships?
Share this...TwitterLinkedinThe wild ride of 2020 continues to bring us new and unexpected turns. Most recently, mortgage rates hit a new all-time low at ...
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July 2020
Borrower Experience
Sustaining Positive Performance Metrics as the Economy Reopens
Share this...TwitterLinkedinAs many businesses scrambled to stay afloat and many employees struggled with job security in the past three months, the mortgage industry has ...
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June 2020
Analytics
Some Things Never Change: Supply and Demand, Unintended Consequences and Cash Is King
Share this...TwitterLinkedinThis spring, STRATMOR conducted five workshops for more than 200 industry executives — just as the COVID-19 pandemic roiled the mortgage industry with ...
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June 2020
Strategies
Creating a Customer-Centric Culture in a Brave New World
Share this...TwitterLinkedinThere’s a famous quotation from Socrates about change that speaks to where business, and the mortgage industry in particular, is today: “The secret ...
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May 2020
Strategies
COVID-19 Homeowner Experience Report
Share this...TwitterLinkedinThere’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. From the time the Fed started cutting rates ...
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May 2020
STRATMOR Perspectives
Walking the Tightrope: Servicing Through COVID-19
Share this...TwitterLinkedinAs the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big ...
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April 2020
Strategies
An Originator’s Guide to COVID-19 Communications
Share this...TwitterLinkedinRegardless of where you stand on the current debate about when we should reopen the economy, one thing is clear – there is ...
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April 2020
Borrower Experience
Pipelines and Pandemic: Managing Through the Virus-Driven Storm
Share this...TwitterLinkedinThere’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. Even as the Fed cut its benchmark interest ...
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March 2020
Strategies
COVID-19 and the Customer Experience
Share this...TwitterLinkedinWith the COVID-19 pandemic bearing down on us and huge stock market drops ushering in a bear market, it’s a strange time to ...
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March 2020
Borrower Experience
