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CX

Flipping the Script on Borrower Retention

Let me start with a confession. Last week at church, a guy walked up to me with a huge grin. “Mike! Great to see ...
What can mortgage servicers do to flip the script on borr
CX

Finding Opportunity in a Scarce Mortgage Market

I realize this will make me sound like an “old man,” but it must be said: Today’s Easter egg hunts are soft. Kids barely ...
How can lenders and loan officers find the golden eggs in a scarce mortgage market?
Strategies

Laying the Foundation for a Seamless Digital Mortgage Experience

Last month, STRATMOR Principal Kris van Beever laid out a compelling vision for what’s possible through AI, automation, and digital transformation. But as any ...
Are we laying solid foundations for automation and AI within our organizations, or are we encountering constant delays, rising costs, and missed expectations?
CX

Elevate Your Mortgage Journey from a Service to an Experience

I was in Las Vegas recently and had the pleasure of dining at Delilah, a swanky eatery inside the Wynn Resort. If you’ve never ...
What does it take to elevate a borrower’s loan journey from a service to an experience?
Strategies

All Aboard the AI Train: A Practical Roadmap for Lenders

The mortgage industry stands at the threshold of unprecedented transformation, with artificial intelligence (AI) as the catalyst for change. Just as modern railways revolutionized ...
Just as modern railways revolutionized transportation, AI is reshaping lending operations with promises of enhanced efficiency, accuracy, and the ability to navigate new routes.
CX

Avoid a Mortgage Nightmare: Evaluate and Elevate Your CX

Imagine owning a restaurant, pouring all of your time and effort into it for years, then having someone come in, look you in the ...
Is our focus on delivering a positive, seamless customer experience, or are our processes unintentionally driving clients away?

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