How Much More Money Could You Make by Solving this Problem?

Pick a
Problem:
Your Annual
Retail Loan Units:

How Much More Money Could You Make by Solving this Problem?

Pick a
Problem:
Your Annual
Retail Loan Units:

How Much More Money Could You Make by Solving this Problem?

Pick a Problem:
Your Annual Retail Loan Units:
 

What Is MortgageSAT?

MortgageSAT is the industry’s only complete borrower feedback analysis program, a powerful management tool that gives mortgage lenders the control, visibility and context needed to manage and improve the borrower’s experience.

Why Choose
MortgageSAT?

MortgageSAT empowers lenders with actionable data, peer-to-peer performance benchmarking and online testimonial sharing, to help create happy borrowers. Find out what makes the MortgageSAT Program different.

Learn More

What do Lenders Say
About MortgageSAT?

MortgageSAT clients rank among the elite companies for Borrower Satisfaction scores. In fact, the top companies in J.D. Power’s 2017 Borrower Satisfaction Rankings are MortgageSAT clients.

Read More

How Does
MortgageSAT Work?

It couldn’t be much easier to get started — and use — MortgageSAT. Contact MortgageSAT Director Mike Seminari for a demo, today. Meantime, see a sample of the quarterly report every MortgageSAT lender receives.

Learn More
"MortgageSAT provides insight and industry benchmarks with our customer satisfaction of each loan closed. We can leverage the data to develop coaching and recognition with regions, branches and individuals. We also know right away when a customer experience takes a wrong turn and we can address it immediately. Gone are the days of taking your borrower's temperature and then crossing your fingers and hoping it improves. With MortgageSAT, we now have clear, actionable data that we’re using to constantly improve the borrower journey."

- Jim Clapp, Certainty Home Loans

"MortgageSAT helped PrimeLending double our Zillow reviews each month, taking us from 2,600 reviews at the beginning of 2017 to more than 9,000 through the first two-thirds of 2018."

- Val Haynes, PrimeLending

"It's true that little changes and adjustments we find in MortgageSAT really do add up. Over the past year, just by finding coachable moments for our team, we were able to climb above the National Average in Overall Satisfaction, NPS, Loan Officer and Application Process scores. And, we have seen an improvement in our market share in a very challenging mortgage market."

- Kevin Crichton, E Mortgage Management

"We believe that customer satisfaction is a vitally important responsibility, as well as a key driver of Guild’s growth. We look forward to gaining customer experience insights from STRATMOR’s MortgageSAT – Servicing program – as we have for the original origination program – to help us continue to innovate and deliver service excellence."

- Mary Ann McGarry, Guild Mortgage

"Most of all, it's great to be getting to a data driven environment. We can see better what our strengths and weaknesses are and then take steps to close the gap."

- Cella Coulter, Union Bank

"With MortgageSAT we went from a Ford Escort to a Mercedes."

- Greg Lambert, Prime Lending

"Constant improvement is part of our culture. The ability to pinpoint exactly where we can improve to have the biggest impact in delighting our customers is very empowering."

- Yianni Garcia, Eagle Home Mortgage

"We love MortgageSAT for the wealth of information it provides us about our borrower's experience, but even more valuable than the raw data is the expertise and consulting we get from STRATMOR about how to use the data to coach our team members and make strategic, data-driven decisions. The price is worth it for that alone."

- Brian Vieaux, Flagstar Bank

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MONTHLY TIPS

How Important is a Checklist?

Updating Borrowers

Satisfaction and Company Valuations

Impact of Digital Investment

Do Testimonials Drive Referrals?

Get Borrowers to Go Paperless

Same Doc, Mulitple Times

Keep Agent Referrals Flowing

Should LOs Attend Closings?

Small Gains, Big Picture Impact

How Are Borrowers Using Online Reviews

Social Media Sites with Impact

Prioritizing Borrower Feedback

Closing Table Surprises Hurt Lenders

How Many Survey Questions to Ask

Are All Problems Equal?

Do Millennials Refer More?

Who talks to the Borrower?

Getting Borrowers to Refer
previous arrowprevious arrow
next arrownext arrow
Slider
MONTHLY TIPS

How Important is a Checklist?

Updating Borrowers

Satisfaction and Company Valuations

Impact of Digital Investment

Do Testimonials Drive Referrals?

Get Borrowers to Go Paperless

Same Doc, Mulitple Times

Keep Agent Referrals Flowing

Should LOs Attend Closings?

Small Gains, Big Picture Impact

How Are Borrowers Using Online Reviews

Social Media Sites with Impact

Prioritizing Borrower Feedback

Closing Table Surprises Hurt Lenders

How Many Survey Questions to Ask

Are All Problems Equal?

Do Millennials Refer More?

Who talks to the Borrower?

Getting Borrowers to Refer
previous arrowprevious arrow
next arrownext arrow
Slider

How Important Is An Initial Checklist?

FacebookTwitterLinkedinGoogle+ The number one complaint that borrowers have about the loan process is poor communication. Starting on the right foot with communication means providing your…

By Mike Seminari Read More >>

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual
Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT at (614) 284-4030
1 The analytic methodology uses data from the 2017 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program for the 12-months ending June 30, 2018. For more information about the calculator data, Contact Us.

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual
Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT
at (614) 284-4030
1 The analytic methodology uses data from the 2017 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program for the 12-months ending June 30, 2018. For more information about the calculator data, Contact Us.

How Much More Money Could You Make By Solving This Problem?

Pick a Problem:
Your Annual Retail Loan Units:
 
Metric Amount
Incremental loans you could expect to close
Your estimated incremental loan volume $
Net production margin per loan $
Your estimated incremental retail income $
To find out more, call Mike Seminari, Director of MortgageSAT
at (614) 284-4030
1 The analytic methodology uses data from the 2017 PGR: MBA and STRATMOR Peer Group Program and STRATMOR’s MortgageSAT Borrower Satisfaction Program for the 12-months ending June 30, 2018. For more information about the calculator data, Contact Us.