STRATMOR Article
Library

AREAS OF INTEREST

Sign up for free STRATMOR online publications

Sign Up

for these free STRATMOR
online publications

Need Help?

Let STRATMOR help you stand out from the crowd.

contact@stratmorgroup.com

Article Library

CX

The Seven Commandments for Optimizing the Customer Experience

Lenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in 2019 ...
Hand holding phone showing number 7 for the seven commandments for optimizing the borrower experience
CX

Prepare to Thrive in a Purchase-Driven Market

The outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the Mortgage ...
large compass face with years instead of directions pointing to 2020
Analytics

Prepayment Speeds, Escrow Balances and Diet Coke®: Tales from a Servicing Expert

This year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish I ...
happy, engaged group of business people hands raised asking question.
Servicing

Can Technology Fuel Servicing Retention?

When I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” Joking ...
multicolored arrows pointing to the right with borrower retention on the largest arrow
Strategies

What I Learned About Passion, Purpose and Persistence in Santorini, Greece

In 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed with ...
coastline and village in Santorini, Greece
Strategies

Translating the Customer Experience Vision From Leadership to Loan Officer

I often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” or ...
Woman shaking hands across the table with man while three others watch illustrating article Translating Vision From Leadership to LO

Need Help?

Let STRATMOR help you stand out from the crowd.

contact@stratmorgroup.com

Sign Up Now

Start receiving the monthly STRATMOR Insights Report

  • This field is for validation purposes and should be left unchanged.

© 2022 Strategic Mortgage Finance Group, LLC. All Rights Reserved. Privacy Policy.