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What I Learned About Passion, Purpose and Persistence in Santorini, Greece

In 1982, I saw a movie filmed in Santorini, Greece. The movie wasn’t my favorite — I only saw it once. What stayed with ...
coastline and village in Santorini, Greece

Translating the Customer Experience Vision From Leadership to Loan Officer

I often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” or ...
Woman shaking hands across the table with man while three others watch illustrating article Translating Vision From Leadership to LO

Six Key Takeaways From the 2019 Technology Insight® Study

Steve Ballmer, CEO of Microsoft from 2000 to 2014 and current owner of the Los Angeles Clippers once said that the number one benefit ...
dark background with blocks outlined in light illustrating key takeaways from Technology Insight Study 2019

A Tale of Three Borrowers

Behind every mortgage loan experience are multiple stories. This is a tale of three borrowers and their very different loan origination experiences. All three ...
three houses illustration

I, Robotics: Robotic Process Automation (RPA) in the Mortgage Industry

Recently, I asked a lender what his company was doing to reduce processing errors and he told me, “We’re looking into robotics.” I was ...
finger from hand of technology touching finger of human hand illustrating robotics and AI

Face to Face with First-Time Homebuyers

Studies have shown that more than half of smartphone users stare at their screens more than five hours per day, and the average person ...
young couple shaking hands with real estate agent illustrating personal touch for first time homebuyers

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