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The Large Bank Mortgage Banking Profitability Conundrum

“The biggest challenge facing banks today is the ability to stay engaged with the customer. Those that do this well will win market share ...

Why Do Independents Beat Big Banks in Customer Satisfaction?

Back in the 1980s, in the days before the Internet, applying for a mortgage loan required physically going into a bank to apply. Independent ...

Creating a Best-in-Breed Technology Suite

We all know it takes a village to create a mortgage. The list of entities a lender must interact with — and rely upon ...
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Use Customer Satisfaction Data to Measure Technology Strategy Success

The mortgage industry has been consistent the last several years — consistently experiencing higher loan costs, and lower productivity. This is not exactly the ...

Use Technology to Drive a Better Borrower Experience

Are you using technology to drive a better end-to-end loan experience for your borrowers? At the 2019 MBA Technology Solutions Conference, presenters and attendees ...
looking over the shoulder of a woman whose cell phone shows Congratulations, your finance has been approved.

Key Takeaways From the MBA Technology Solutions Conference

As most mortgage industry veterans know, lenders hate to be first. Lenders are not “early adopters” and tend to avoid taking risks, especially when ...
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