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Technology

Six Key Takeaways From the 2019 Technology Insight® Study

Steve Ballmer, CEO of Microsoft from 2000 to 2014 and current owner of the Los Angeles Clippers once said that the number one benefit ...
dark background with blocks outlined in light illustrating key takeaways from Technology Insight Study 2019
CX

A Tale of Three Borrowers

Behind every mortgage loan experience are multiple stories. This is a tale of three borrowers and their very different loan origination experiences. All three ...
three houses illustration
Technology

I, Robotics: Robotic Process Automation (RPA) in the Mortgage Industry

Recently, I asked a lender what his company was doing to reduce processing errors and he told me, “We’re looking into robotics.” I was ...
finger from hand of technology touching finger of human hand illustrating robotics and AI
CX

Face to Face with First-Time Homebuyers

Studies have shown that more than half of smartphone users stare at their screens more than five hours per day, and the average person ...
young couple shaking hands with real estate agent illustrating personal touch for first time homebuyers
CX

Digital Fuels Innovation for a Better Customer Experience

STRATMOR has just completed the Digital Innovations section of the 2019 Technology Insight® Study and for the third year in a row, lenders perceive ...
idea bulb and innovation arrow illustrate how digital fuels innovation for a better customer experience
Sales

Which Came First, the Testimonial or the Sale?

One of my colleagues is in the market for a new car. How do I know? She asked me not only about the car ...
surprised looking yellow chick breaking out of egg surrounded by unhatched eggs.

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