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Perspectives

COVID-19 Homeowner Experience Report

There’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. From the time the Fed started cutting rates in ...
intense young couple considers mortgage loan information on laptop
Strategies

Walking the Tightrope: Servicing Through COVID-19

As the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big hit ...
businessman on a tightrope over a stormy sky below with a lighter sky showing above
CX

An Originator’s Guide to COVID-19 Communications

Regardless of where you stand on the current debate about when we should reopen the economy, one thing is clear – there is a ...
sign on card held by mortgage business woman that reads Covid-19 communications guide
Strategies

Pipelines and Pandemic: Managing Through the Virus-Driven Storm

There’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. Even as the Fed cut its benchmark interest rate ...
mortgage lender pulling open calm sea curtain covered dark stormy ocean background
CX

COVID-19 and the Customer Experience

With the COVID-19 pandemic bearing down on us and huge stock market drops ushering in a bear market, it’s a strange time to also ...
mortgage customer during covid-19 contacts loan officer working remotely
CX

Technology, Revenue and Borrower Perception

Lenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are not ...
Happy couple with child who used mortgage technology to get loan moving into new home

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