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Why Invest in Referral Partner Relationships?

The wild ride of 2020 continues to bring us new and unexpected turns. Most recently, mortgage rates hit a new all-time low at 3.07 ...
Smiling mortgage loan officer with happy borrowers

Sustaining Positive Performance Metrics as the Economy Reopens

As many businesses scrambled to stay afloat and many employees struggled with job security in the past three months, the mortgage industry has been ...
elements of mortgage customer satisfaction

Some Things Never Change: Supply and Demand, Unintended Consequences and Cash Is King

This spring, STRATMOR conducted five workshops for more than 200 industry executives — just as the COVID-19 pandemic roiled the mortgage industry with extreme ...
three knots representing three things that don't change in mortgage business

Creating a Customer-Centric Culture in a Brave New World

There’s a famous quotation from Socrates about change that speaks to where business, and the mortgage industry in particular, is today: “The secret of ...
Businessman's hands open palms with customer service word descriptions

COVID-19 Homeowner Experience Report

There’s no doubt that the mortgage industry is feeling the effects of the COVID-19 coronavirus. From the time the Fed started cutting rates in ...
intense young couple considers mortgage loan information on laptop

Walking the Tightrope: Servicing Through COVID-19

As the clouds of the COVID-19 storm continue to roll, one of the areas of the mortgage industry that will take a big hit ...
businessman on a tightrope over a stormy sky below with a lighter sky showing above

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