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Technology, Revenue and Borrower Perception

Lenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are not ...
Happy couple with child who used mortgage technology to get loan moving into new home

Digital Transformation: The World According to Garth

People who know me know I’m into music. I was a DJ in college, which got me into parties for free, so I generally ...
Woman works at virtual screen facing city scape

The Seven Commandments for Optimizing the Customer Experience

Lenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in 2019 ...
Hand holding phone showing number 7 for the seven commandments for optimizing the borrower experience

Prepare to Thrive in a Purchase-Driven Market

The outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the Mortgage ...
large compass face with years instead of directions pointing to 2020

Prepayment Speeds, Escrow Balances and Diet Coke®: Tales from a Servicing Expert

This year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish I ...
happy, engaged group of business people hands raised asking question.

Can Technology Fuel Servicing Retention?

When I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” Joking ...
multicolored arrows pointing to the right with borrower retention on the largest arrow

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