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Lenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are not ...

People who know me know I’m into music. I was a DJ in college, which got me into parties for free, so I generally ...

Lenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in 2019 ...

The outlook for lenders in 2020 is a mix of sunshine and rain showers, depending on where you are standing. According to the Mortgage ...

This year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish I ...

When I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” Joking ...