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How Can Originators Empathize with Their Borrowers?

Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old daughters. The former had ...

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Mortgage Loan Originators Can Empathize with their Borrowers.

June 2022

Strategies

The Next Big Mortgage Technology Change: Appraisals

I read recently that some homes in California are going for more than $1 million above their asking price. My first thought? Good luck ...

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The next big mortgage technology change may be appraisals.

May 2022

Employee Engagement and the Customer Experience

My stomach lurched. The woman next to me gasped and then held her breath; the man across the aisle from us apologized to his ...

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mortgage employees celebrate a good employee experience.

May 2022

Strategies

What a Doll and Her Dream House Teach Us About the Mortgage Ecosystem

We’re living in a mad world. I don’t just say that because I’m writing this as we come out of March Madness, when literally ...

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April 2022

Are Originators Looking in the Right Places in the Hunt for New Business?

One of my favorite memories of childhood is my first Easter egg hunt — in no small part due to the mountain of jellybeans ...

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April 2022

Technology

Mortgage Technology: The Road to Blockchain

Recently, Brett McCracken and I discussed technology innovations. Blockchain and eClose advancements were at the top of our topic list. These discussions reminded me ...

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March 2022

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How Can Originators Empathize with Their Borrowers?

The Next Big Mortgage Technology Change: Appraisals

Employee Engagement and the Customer Experience

What a Doll and Her Dream House Teach Us About the Mortgage Ecosystem

Are Originators Looking in the Right Places in the Hunt for New Business?

Mortgage Technology: The Road to Blockchain

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