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CX

Efficiency and Happy Borrowers: Digital Tools Bring Both

It’s certainly a good time to be in the mortgage business, at least financially speaking. The biggest concern that we keep hearing at our ...
Happy woman borrower using computer to access mortgage lender website
CX

E-Closings and the Borrower Experience

Time has taken on a whole new meaning in 2020. While we wade through the likes of a pandemic not seen in 100 years, ...
mortgage lender on virtual call with borrower doing eclosing
Strategies

Effective Leadership Through Crisis Times: A Lender’s Story

These are challenging times. Times that bring out the best and worst in people, including leaders. In our July 2020 Insight Report, STRATMOR talked ...
Woman's hand holding globe indicating effective leadership in crisis times
Strategies

Mortgage Banking Is a Balancing Act

Sometimes I feel like we live in a world of extremes. Extreme political and social views seem to dominate social media and the 24-hour ...
mortgage lending is a balancing act represented by woman gymnast balancing on two hands
CX

Why Invest in Referral Partner Relationships?

The wild ride of 2020 continues to bring us new and unexpected turns. Most recently, mortgage rates hit a new all-time low at 3.07 ...
Smiling mortgage loan officer with happy borrowers
Analytics

Sustaining Positive Performance Metrics as the Economy Reopens

As many businesses scrambled to stay afloat and many employees struggled with job security in the past three months, the mortgage industry has been ...
elements of mortgage customer satisfaction

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