I often talk to leaders in the mortgage industry about their customer experience vision and hear things like, “We want customers for life,” or ... Full Article
Behind every mortgage loan experience are multiple stories. This is a tale of three borrowers and their very different loan origination experiences. All three ... Full Article
Recently, I asked a lender what his company was doing to reduce processing errors and he told me, “We’re looking into robotics.” I was ... Full Article
Studies have shown that more than half of smartphone users stare at their screens more than five hours per day, and the average person ... Full Article
