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CX

How Can Lenders Thrive in a Post-Meltdown Mortgage World?

I’ve been binge-watching the final season of The Walking Dead lately and thinking about the crossroads at which the show’s characters find themselves season ...
Mortgage lenders need to survive in a post 2022 meltdown market.
Perspectives

In Times Like These, It’s Good to be a Bank

When it comes to residential mortgage lending, is it better to be a bank or a non-bank? Like many things in life, it’s all ...
banks have mortgage product advantages during downturn times for the mortgage industry
CX

The Mortgage Originator’s Wish List: A Lender’s Guide to Giving

As we were putting up Christmas decorations this year, I came across a binder filled with Santa letters I had penned as a child ...
Mortgage originators have a few things on their wish list for 2023
Analytics

What’s Different About This Downturn?

At STRATMOR, we work with clients on a wide variety of consulting engagements. We hear firsthand how executives are coping with the current challenging ...
Like an elephant with zebra stripes, this mortgage market downturn stands out from previous downturns
CX

How Can Mortgage Originators Improve Their Communications Skills?

I heard a loud crash in the kitchen the other day and walked in to find my one-year and three-year-old children standing in a ...
mortgage loan originators can gain better NPS scores through better communications with borrowers
Strategies

Consolidation in the Mortgage Industry: M&A Strategies for Lenders

Good planning and preparation are key components to success. Each enable us to act intentionally and in a timely manner when required. Looking back ...
a chess piece combining both colors shows how mortgage lenders have an M and A opportunity to consolidate

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