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Article Library


Strategies for the Down Cycle: Options for Mortgage Lenders

Psychologists estimate that the average person makes as many as 35,000 decisions per day. Many decisions we make subconsciously, and out of habit; other ...
mortgage lenders face tough decisions in the 2022 lending environment

A CX Strategy to Put the Odds Ever in Your Favor

When the movie “The Hunger Games” came out back in 2012, I remember thinking to myself, “This is very intriguing. A winner-takes-all, life-and-death game ...
Mortgage lenders need to bravely climb the rocky cliffs of improving the customer experience in a down market

To Pay or Not to Pay: The Question of Signing Bonuses

It’s no secret that our industry is experiencing a very challenging market right now. We are seeing layoff announcements practically every day, and while ...
mortgage industry signing bonus

The LO Survival Kit 2022

I often wonder how I would fare on one of those survival shows. It’s exciting and empowering to watch guys like Bear Grylls of ...
Mortgage loan officer survival kit 2022

Light a Fire Under Your Digital Adoption Plans

We finally did it. My fiancé and I excitedly talked about it, consulted with family and friends, set a date and made a plan ...
Mortgage lenders can light a fire under their digital adoption plans.

How Can Originators Empathize with Their Borrowers?

Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old daughters. The former had ...
Mortgage Loan Originators Can Empathize with their Borrowers.

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