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Strategies

Light a Fire Under Your Digital Adoption Plans

We finally did it. My fiancé and I excitedly talked about it, consulted with family and friends, set a date and made a plan ...
Mortgage lenders can light a fire under their digital adoption plans.
CX

How Can Originators Empathize with Their Borrowers?

Not long ago, my wife let me know she was having a particularly challenging day with our one- and three-year-old daughters. The former had ...
Mortgage Loan Originators Can Empathize with their Borrowers.
Strategies

The Next Big Mortgage Technology Change: Appraisals

I read recently that some homes in California are going for more than $1 million above their asking price. My first thought? Good luck ...
The next big mortgage technology change may be appraisals.
CX

Employee Engagement and the Customer Experience

My stomach lurched. The woman next to me gasped and then held her breath; the man across the aisle from us apologized to his ...
mortgage employees celebrate a good employee experience.
Strategies

What a Doll and Her Dream House Teach Us About the Mortgage Ecosystem

We’re living in a mad world. I don’t just say that because I’m writing this as we come out of March Madness, when literally ...
CX

Are Originators Looking in the Right Places in the Hunt for New Business?

One of my favorite memories of childhood is my first Easter egg hunt — in no small part due to the mountain of jellybeans ...

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