Lenders are spending more than ever before on tech as a percentage of loan costs, yet according to STRATMOR data, most lenders are not ... Full Article
Lenders often ask me if there is a “secret sauce” for driving more referral business. Interestingly, the question came up more often in 2019 ... Full Article
This year marks my twelfth-year teaching the MSR Servicing class for Mortgage Bankers Association’s School of Mortgage Banking II (SOMB II). I wish I ... Full Article
When I ask loan servicers, “What is the value to your company of a delighted customer?” they often respond, “What’s a delighted customer?” Joking ... Full Article
