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How Lenders Can Create a Winning Culture

There’s a saying in college football: “Good records tend to follow good coaches.” Take Nick Saban, for example, who had winning records as head ...
Coach Nick Saban's Alabama football team

Mortgage Industry Consolidation: Fact, Fiction or Frenzy?

If you pay attention to the industry news, you likely have a sense that mortgage merger and acquisition (M&A) activity is hot right now. But is that factual ...
2021 Mortgage industry M&A is mind-blowingly active.

Prepare Now for the Storms Ahead: Build Your Purchase Business

In the mortgage industry, we have survived a tsunami — in fact, we have ridden a wave of profits that the refinance tsunami gave ...
storms rising and mortgage lenders need to prepare for purchase market

Are You Prepared to Meet the Purchase Market?

The mortgage industry has been making lemonade out of lemons for quite some time now. The lemons arrived in boat loads with the onset ...

The Customer Experience (CX): Create Business Success Through a Culture of Excellence

There’s a café down the street from my home that is a local favorite — and for good reason. The cheery red awnings and ...

The Happy Path to Raving Fans

Have you ever seen the television show, American Ninja Warrior? It’s one of those thrilling-yet-agonizing competition shows where contestants race the clock while traversing ...
Mortgage borrowers find the loan process an obstacle course.

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